What are the responsibilities and job description for the Deposit Operations Supervisor position at Nicolet National Bank?
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.
The Deposit Operations Supervisor is responsible for overseeing the daily operations of the deposit services department, ensuring efficient and accurate processing of transactions, compliance with regulatory requirements, and exceptional customer service. This role involves supervising a team, managing workflows, and implementing process improvements to enhance operational efficiency.
As a Deposit Operations Supervisor, you will:
The Deposit Operations Supervisor is responsible for overseeing the daily operations of the deposit services department, ensuring efficient and accurate processing of transactions, compliance with regulatory requirements, and exceptional customer service. This role involves supervising a team, managing workflows, and implementing process improvements to enhance operational efficiency.
As a Deposit Operations Supervisor, you will:
- Supervise and lead the deposit operations team, providing guidance, training, and performance feedback.
- Ensure accurate and timely processing of deposit transactions.
- Ensure accurate general ledger and teller balancing.
- Monitor and enforce compliance with banking regulations, policies, and procedures.
- Resolve complex customer issues and inquiries related to deposit services.
- Collaborate with other departments to streamline processes and improve service delivery.
- Conduct regular audits and reviews to ensure accuracy and compliance.
- Develop and implement strategies to enhance operational efficiency and customer satisfaction.
- Prepare and analyze reports on deposit operations metrics and performance.
- Assist in the development and implementation of new deposit products and services.
- Maintain up-to-date knowledge of industry trends and regulatory changes.
- Performs all other duties as assigned.
Qualifications
- Bachelor's degree in Business Administration, Finance, or relevant work experience preferred.
- Minimum of 5 years of experience in deposit operations or banking.
- Strong knowledge of banking regulations and compliance requirements.
- Excellent leadership and team management skills.
- Proficient in banking software and Microsoft Office Suite.
- Strong analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Detail-oriented with a high level of accuracy.
- 3-5 years management experience
Benefits
- Medical, Dental, Vision and Life Insurance
- 401(k) with a company match
- PTO and 11 1/2 paid holidays
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Equal Opportunity Employer/Veterans/Disabled
Equal Opportunity Employer/Veterans/Disabled
