What are the responsibilities and job description for the TELLER position at Nicolet National Bank?
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.
The Teller position is responsible for interacting with customers to complete transactions, resolve problems and cross-sell Nicolet products and services. Promotes business for Nicolet by maintaining a high level of customer service and by referring customers to appropriate staff where necessary.
As a Teller, you will:
- Attracts and retains customer relationships by extending a courteous greeting and by providing accurate and timely customer service which includes, but is not limited to, cashing checks, accepting deposits, and withdrawals, handling loan payments, dispensing cashier’s checks and bonds, paying savings withdrawals within established guidelines to ensure customer satisfaction.
- Organizes, balances and proofs cash daily to maintain accurate transactions processed. Identifies payees and verifies signatures and endorsements.
- Stays current on applicable banking regulations and security procedures and practices to prevent fraud or other bank losses and to comply with regulatory requirements.
- Answers customer telephone inquiries and provides information in accordance with Nicolet policies.
- Assists with night depository duties, which includes logging bags, processing deposits, making change orders, issuing receipts, etc.
- Promotes Nicolet products and services by identifying customer needs and suggesting appropriate products to increase customer account relationships. Recommends corrective services to resolve customer complaints.
- Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
- Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
- Performs all other duties as assigned.
Qualifications
- High School diploma or equivalent.
- 1 years of cash handling experience.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Equal Opportunity Employer/Veterans/Disabled
