What are the responsibilities and job description for the Volkswagen Sales Manager position at NIELLO PERFORMANCE MOTORS, INC?
Sales Manager
Summary
Assumes responsibility for customer retention and profitability in the new- and used-vehicle profit centers. Fulfills responsibilities primarily through effective personnel management, knowledge of market potential, established performance standards, and a keen awareness of each department's break-even data.
Qualifications
State Sales License
Valid Driver's License
Clean DMV
Education
High School Diploma (Minimum)
Two to four years related experience and/or training; or equivalent combination of education and experience.
Other
- Ability to read and comprehend instructions and information.
- Professional personal appearance.
- Excellent verbal/written communication skills.
- Ability to meet company’s production and quality standards.
- Basic Technology Skills (Email, Microsoft Office, Mobile Device etc.).
Physical Requirements (Surroundings)
- Spend time outdoors in the weather and elements.
- Spend time indoors in air-conditioned areas.
- Sitting on a regular basis.
- Standing on a regular basis.
- Walking on a regular basis.
- Bending, twisting and/or stooping infrequently.
- Kneeling and/or squatting infrequently.
- Lifting 25 lbs. to 50 lbs.
- Infrequently reaching and/or lifting overhead.
- Infrequently climbing stairs.
- Repetitive hand/finger movement on a regular basis.
- Grasping/grabbing with hands infrequently.
- Pushing and pulling.
General Expectations
- Devote himself/herself to ensuring satisfaction to customers.
- Determine management, production, and quality requirements by asking questions and listening.
- Attend company meetings as required.
- Maintain a follow-up system that encourages follow through with assigned projects.
- Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
- Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
- Understand the terminology of the business and keep abreast of technology changes in products and services.
- Know and understand the federal, state, and local requirements which govern the company’s business.
- Follow lawful directions from supervisors.
- Understand and follow work rules and procedures.
- Participate in performance management.
- Interact well with others and be a positive influence on employee morale.
- Uphold the company’s non-disclosure and confidentiality policies and agreements.
- Work evening, weekend and holiday work hours as required.
Essential Duties/Requirements include the following. Other duties may be assigned.
- Participates in the preparation of the annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits for the new- and used-sales departments
- Meets with sales managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses, and operating profit.
- Ensures that sales managers (new and used) understand dealership policies, procedures, and sales systems.
- Works with dealer and general manager to determine appropriate days supply for new and used vehicles and orders/acquires vehicle inventory accordingly.
- Establishes standards for displaying, merchandising, and maintaining new and used vehicles.
- Establishes procedures for quick disposal of over-aged vehicles.
- Issues all demonstrators and ensures that appropriate dealership records are maintained.
- Checks the condition of all demonstrators monthly.
- Audits repair orders for used vehicles as needed to ensure prompt reconditioning.
- Meets with the general manager to review monthly forecasts, commission sheets, productivity reports, and the profit performance of each department as a whole and each salesperson individually.
- Studies local market conditions, demographics, and past sales history. Makes recommendations to the general manager regarding short- and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans.
- Conducts major sales promotions and advertising as needed (i.e., used car classifieds, large new display ads, radio, etc.).
- Approves all sales incentives in writing before submitting to the office.
- Addresses customer complaints to ensure high level of customer satisfaction.
- Creates systems that ensure ongoing sales training, including weekly sales meetings.
- Audits all appraisals of trade-in vehicles. Attends auction as required.
- Reviews and initials all deals before they are posted.
- Facilitates new-vehicle pre-delivery with the service manager.
- Maintains a professional appearance.
- Attends managers meetings as requested.
- Completes additional tasks and projects as directed.
Supervisory Responsibilities
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Directly supervises employees in the Sales Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include:
- Interviews and hires in accordance with The Niello Company's Policies & Procedures.
- Trains employees; planning, assigning, and directing work.
- Appraises performance; rewarding and disciplining employees; counseling and coaching employees.
- Addresses complaints and resolving problems.
Language Skills
- Ability to read, analyze, and interpret financial reports, spreadsheets, marketing analysis, etc.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to write speeches and articles for publication that conform to prescribed style and format.
- Ability to effectively present information to top management, public groups, and/or boards of directors.
Mathematical Skills
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra.
Reasoning Ability
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
Disclaimer and Approvals:
This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of The Niello Company with or without notice.
Equal Employment Opportunity with the Niello Company:
The Niello Company is an equal opportunity employer that does not discriminate on the basis of actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), reproductive health decision-making, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, military and veteran status, domestic violence victim status, political affiliation, and any other consideration protected by federal, state or local law. We support an inclusive workplace where team members excel based on personal merit, qualifications, experience, ability, and job performance.
At-Will Employment:
Employment at The Niello Company is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the employee or Company. This at-will employment relationship will remain in effect throughout an employee’s employment and may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its employees and does not modify the at-will status of any employee hired via this job posting.
Compensation Range by Position:
The expected pay for this position is $32.00 per hour plus bonus up to $25,000.00 per month and may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.
Salary : $32