What are the responsibilities and job description for the Service Manager position at Nielsen Automotive Group?
The Nielsen Automotive Group is seeking a Service Manager to join our service team in North NJ!
The Service Manager is responsible for the work flow and the profitability of the service department. As such, the manager controls the major overhead costs of the dealership and influences customer satisfaction and owner loyalty.
Benefits :
Excellent work environment
Employee discount plans on purchases and services
Competitive wages, commensurate with experience
Health, dental and vision insurance
Life insurance
401k retirement account
Paid vacation and sick leave
Essential Duties :
Maintain highest possible standards of workmanship; advise technicians of dealership CSI on a regular basis.
Maintain daily required housekeeping in service department to promote morale and quality standards; devise and implement - schedule of training for technical, productive, non- productive, and non-technical personnel.
Obtain craftsman league scores at or above zone average; counsel regularly with employees, especially those whose performance is below standards.
Develop systems of quality check of performance and tagging of special jobs.
Resolve 100% of customer complaints within 48 hours
Keep dealer informed of serious complaints, possible legal cases, and cases not closed satisfactorily; be totally aware of "lemon laws".
Recruit, build, train, and maintain a quality service organization.
Develop systems for quality checking each job.
Recruit and hire highest quality technicians and service personnel.
Devise, maintain and update systems for use of technical resource data in accordance with dealership policy.
Develop standards of customer treatment and enforce their use; devise special processes for handling comebacks.
Establish and maintain an organized and up to date customer follow and record system.
Be familiar with and able to operate an automated control systems
Complete campaigns in timely fashion, at or above zone average.
Keep a pulse on the job market with advanced job matching technology.
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