What are the responsibilities and job description for the Parts Counterperson position at Nielsen Fleet?
The Nielsen Automotive Group prides itself on providing a safe, friendly, and productive work environment, exceeding our employees’ expectations giving them the opportunity to grow with in the organization as well as provide for their families.
The Parts Counterperson sells at retail parts to all available customers, over the counter, through the shop, or on the phone.
Benefits:
- FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University
- Excellent work environment
- Employee discount plans on purchases and services
- Competitive wages, commensurate with experience
- Health, dental and vision insurance
- Life insurance
- 401k retirement account
- Paid vacation and sick leave
ESSENTIAL DUTIES:
- Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, band ensure that the customer is exposed to the full product line.
- Pull purchases from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
- Answer phone calls, providing price quotes and other information. Assist outside sales representatives with their orders.
- Set up orders for daily shipment, delivery, or pick up.
- Assist service technicians in selecting parts needed for repairs in process.
- Open a repair order envelope for all new repair orders.
- Notify the Shop Foreman and the customer that ordered parts have been received.
- Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition.
- Be friendly, professional, and efficient when working with all customers, both on the phone and in person.
- Keep front and rear counter areas clean and uncluttered.
- Keep current on new products and product updates.
- Must be legally and technically able to operate company and customer vehicles.
- Must be insurable by company insurance carrier.
- Must follow all company safety policies and procedures, and immediately report all accidents to a manager or supervisor.
QUALIFICATIONS:
- High school diploma or the equivalent.
- Ability to lift up to 50lbs.
- Ability to read and comprehend instructions and information.
- One year of experience in an automotive parts department.
- One year of sales experience.
- Ability to work well with the public, sometimes with several customers at a time.
- Must have a valid driver’s license and have and maintain an acceptable, safe driving record.
Nielsen Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
