What are the responsibilities and job description for the BDC manager and rep position at Nielsen Nissan of Denville?
Whether you're in the automotive industry or joining us from another field, the Nielsen Nissan of Denville is ready to welcome you to our team! This is a great earning opportunity with our newest Nissan and Infinity location. Huge used car inventory and digital budget in place for lead opportunities. The Nielsen Automotive Group prides itself on providing a safe, friendly, and productive work environment, exceeding our employees’ expectations giving them the opportunity to grow within the organization as well as provide for their families.
What We Offer:
- FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University
- Excellent work environment
- Employee discount plans on purchases and services
- We offer a competitive base salary plus commission
- Health, dental and vision insurance
- Life insurance
- 401k retirement account
- Paid vacation and sick leave
Responsibilities:
- Handle all incoming and outgoing phone calls and emails
- Handle our customer contacts through e-leads, follow-up and lead generations
- Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
- Answer customer internet inquires by both email and phone
- Schedule sales appointments and reschedule no-show customers
- Contact customers based on current marketing incentives
- Follow up in manners that result in the customer visiting the dealership
- Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
- Interacting with customers as well as with all dealership departments
Qualifications:
- Ability to manage a high volume of inbound and outbound sales call volume, internet leads and call lists
- Strong organizational skills, with the ability to effectively multi-task
- Must be reliable and dependable
- Outgoing personality, ability to influence customers to schedule appointments.
- Extremely customer service oriented
- Excellent written and oral skills
- Experience in previous automotive dealerships
- Basic knowledge of computers
- Bilingual a plus
Nielsen Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.