What are the responsibilities and job description for the Sr. Outbound Panel Relations Manager (Remote in US CT or ET Preferred) position at NielsenIQ?
Job Description
Job Description
Company Description
R25_0003209
LI-Remote
Launched as a joint venture in 2019, MRI-Simmons is co-owned by GfK and SymphonyAI Group, with GfK as the majority partner. In 2023, NIQ combined with GfK, bringing together the two industry leaders with truly global reach and operations in 100 markets, covering more than 90% of the world's population.
Job Description
About this Job
The Sr. Outbound Panel Relations Manager position on the Panel Relations team at MRI-Simmons focuses on production and quality across all Outbound projects.
Outbound campaigns include survey Validations, Product Booklet Recovery, the Phone Survey and Direct Phone recruitment. This individual ensures all outbound campaigns are productive and of the highest quality. In addition, they manage the outbound vendor relationship, budget, Statement of Work, dialing protocols and the organization of materials for audit readiness.
Finally, they also partner internally with Research Methods, Training, Development and Help Desk teams in the creation and maintenance of Outbound scripting and job aids.
The mission of the Panel Relations team is to ensure that respondent-related activities and interactions are conducted in a professional manner, with clear and consistent messaging in accordance with established protocols, research methodologies and best practices.
Responsibilities : Production Ownership
- Leads Outbound Production. Responsible for ensuring all agreed targets and timelines are met on time and of quality for all Outbound services. Outbound projects include but are not limited to : Product Booklet Recovery, Direct Recruitment, In-Person Validations and Phone Interviewing, including all related tasks. These services are subject to change based on business needs.
- Ensure that internal departmental and external vendor outbound work is documented and executed in an MRC audit-ready and compliant manner.
- Maintain proper documentation and partner with the Internal Audit team on providing requested support materials for annual audits.
- Investigate and partner with internal stakeholders as required to troubleshoot and promptly resolve any issue that should arise.
Vendor Management
Budget Management
Process Ownership
Writing procedures
Project Management
KPI Management
Quality
Monitor calls assigned on time
Management of 1 or more Direct Reports- ensure team fulfills daily responsibilities, follows protocols, and delivers timely and high-quality results; provide on-going guidance and coaching
Qualifications
US Benefits
Additional Information
This role has a market-competitive salary with an anticipated base compensation of the following range : $76,500.00 - $110,000.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.
Our Benefits
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100 markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity / Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center : https : / / nielseniq.com / global / en / news -center / diversity-inclusion
Salary : $76,500 - $110,000
