What are the responsibilities and job description for the Customer service position at Niemann Foods?
SUMMARY
The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.
The Assistant Customer Service Manager will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Delivers superior guest service and ensure absolute customer satisfaction
- Learns and uses the three E's : Engagement, Educate, Empowerment
- Learns and uses the GUEST program
- Greet Customers. Be sincere
- Use a smile. Project a friendly manner
- Engage the customer in casual conversation
- Show respect toward customers purchases
- Thank them
- Maintains customer satisfaction by providing solutions to customer concerns
- Assists in training and developing front end staff
- Assists in controlling shrink, expenses and labor
- Responsible for company assets including cash accountability
- Processes information and merchandise through computer system and POS register system at lanes and service desk
- Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
- Work varied hours / days to oversee front end operations.
- Follows all store and department policies and procedures
- Follows safety policies and procedures; is a safety role model
- Other duties as assigned by supervisor
KEY ATTRIBUTES
- Passion / purpose
- Foodie / farmer
- Thirst for knowledge / curious / inquisitive
- People enthusiast / outgoing
- Genuine
- Good communicator / desire to share
- Trendy / fun
- Honest
- Techie
- Friendly
- Leadership skills
- People / Communication skills
- Integrity
- Ability to multi-task
SUPERVISORY RESPONSIBILITIES
- Assists with supervising Associates on the Front End in the absence of the Customer Service Manager
- Overall direction, coordination, and evaluation of the Front End and Associates.
- Follows NFI policies and applicable federal, state and local laws.
- Plan, assign, and direct work
- Address complaints and resolves problems
EDUCATION and / or EXPERIENCE
- High school diploma or general education degree (GED)
- Minimum of 6 months retail experience
- Knowledge of retail computer systems, Word and Excel a plus
LANGUAGE SKILLS
- Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Write reports, business correspondence, and procedure manuals.
- Present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Basic math concepts (addition, subtraction, division, multiplication and sales per associate hour).
CERTIFICATES, LICENSES, REGISTRATIONS
There are no required certifications, licenses, or registrations.
RECOMMENDED EQUIPMENT
- Slip resistant shoes with closed toe and heel
- Ladder
- Stepladder
- Uniform per store policy
PHYSICAL DEMANDS
- Stand
- Walk
- Use hands to finger, handle, or feel
- Reach with hands and arms
- Stoop
- Kneel
- Crouch
- Communicate with associates and customers
- Lift and / or move up to 15 pounds
Frequently (Between 1 / 3 to 2 / 3 of the time)
- Overhead lifting
- Climb
- Balance
- Lift and / or move up to 25 pounds
Occasionally (Less than 1 / 3 of the time)
- Crawl
- Smell
- Lift and / or move up to 50 pounds
Vision
- Close
- Distance
- Peripheral
- Depth perception
- Ability to adjust focus
- Ability to distinguish colors
WORK ENVIRONMENT
Occasionally
- Risk of electrical shock
- Outdoor weather conditions from exterior doors
Noise Level
Moderate
Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
Position requirements may vary by store location
PI255415772
Last updated : 2024-11-25
