Operations Manager

SUMMARY

The Niemann Harvest Market Operations Manager responsibility is assisting the Store Director in maximizing gross profit margins, ensuring sales production, controlling inventory and expenses, creating a positive experience for customers and provide the store with a profitable outcome through creative merchandising. The Operations Manager assists in developing and maintaining our Vendors, Makers and Producers relationships and works with departments with cross merchandising while fostering the Niemann Harvest Market culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior guest service and ensure absolute customer satisfaction
• Learns and uses the three E’s: Engagement, Educate, Empowerment
• Assist with analyzing and measuring business trends; developing and implementing plans to maximize sales and meet or exceed goals and objectives.
• Assist with controlling shrink expenses and payroll.
• Ensures appropriate merchandise stock levels, merchandise adjacencies and presentations; signing and assortment in all departments; ensure selling floor is adequately stocked.
• Be aware of competition activities and report results; share information with supervisor and make appropriate price recommendations.
• Assists in reviewing department/store trends and recommend and initiate changes for maximizing goals and objectives.
• Ensures compliance with all laws, policies and procedures through regular store management and staff meetings, store walk through and audits, etc. Act as NFI's representative both within the store and within the community.
• Continually evaluates and reacts to performance issues.
• Actively recruits management candidates.
• Assist Store Director with training and developing store team in all aspects of the business; direct and monitor training and development for all store personnel.
• Follows all store and department policies and procedures
• Enforces all safety policies and procedures; is a safety role model
• Any other responsibilities as assigned by supervisor.

KEY ATTRIBUTES

• Passion/purpose
• Foodie/farmer
• Thirst for knowledge/curious/inquisitive
• People enthusiast/outgoing
• Genuine
• Good communicator/desire to share
• Trendy/fun
• Honest
• Techie
• Supermarket knowledge
• Merchandising skills
• People/Team development skills
• Leadership skills
• Stable
• Open Minded
• Organization/Prioritizing skills
• Detail Minded
• High energy
• Adaptability

SUPERVISORY RESPONSIBILITIES

• Manages subordinate supervisors who supervise Associates in the store. 
• Responsible for the overall direction, coordination, and evaluation of this unit. 
• Directly supervises non-supervisory associates. 
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Training Associates; planning, assigning, and directing work.
• Appraising performance; rewarding and coaching Associates.
• Addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

• 2 years of supermarket management experience

LANGUAGE SKILLS

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

• Ability to work with Supermarket math concepts such as addition, subtraction, division, multiplication, percentages, distribution, penetration, gross profit, and Sales Per Associate Hour.

CERTIFICATES, LICENSES, REGISTRATIONS

• First Aid certification provided at store level
• CPR certification provided at store level
• Power Industrial Truck Certification provided at store level

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Safety Cutter
• Pallet jack
• Computer
• Uniform per store policy
• Associates may be required to use standard equipment including, but not limited to,
• Power jack

PHYSICAL DEMANDS

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Communicate with associates and customers
• Lift and/or move up to 25 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Stoop
• Kneel
• Crouch
• Lift and/or move up to 50 pounds           

Occasionally (Less than 1/3 of the time)

• Sit
• Climb
• Balance
• Overhead lifting
• Taste or Smell
• Crawl
• Lift and/or move up to 100 pounds

Vision

• Close
• Distance
• Ability to adjust focus
• Ability to distinguish colors
• Peripheral
• Depth perception

WORK ENVIRONMENT 

Occasionally

• Extreme cold
• Extreme heat
• Wet or humid conditions
• Outside weather conditions
• Risk of electrical shock
• Work near moving mechanical parts

NOISE LEVEL

Regularly

• Moderate

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location