Restaurant Server

SUMMARY

The Niemann Harvest Market Server duties include but are not limited to providing excellent customer service, gaining product knowledge, rotation of product, controlling shrink and working in a safe manner while fostering the Niemann Harvest Market culture. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior guest service and ensure absolute customer satisfaction
• Learns and uses the three E’s: Engagement, Educate, Empowerment
• Suggestive selling, sampling
• Knows seasonality and taste of products offered –Local vendor product
• Proper handling and rotation of product
• Promotes events
• Takes food and drink orders
• Operates the Point of Sale system and accepts all forms of tender
• Serves food and drinks
• Responsible for restaurant cleanliness; sweeps, mops, empties trash, etc.
• Removes dinnerware from tables in a timely manner
• Expedites orders
• Food prep
• Wash dishes
• Cleans and sanitizes as needed
• Responds to customer queries and complaints
• Promotes and supports established programs
• Works within company programs, policies and procedures
• Follows all Health Code guidelines
• Follows all store and department policies and procedures
• Follows safety policies and procedures; is a safety role model
• Other duties assigned

KEY ATTRIBUTES

• Passion/purpose
• Foodie/farmer
• Thirst for knowledge/curious/inquisitive
• People enthusiast/outgoing
• Genuine
• Good communicator/desire to share
• Trendy/fun
• Honest
• Techie
• The ability to prioritize and multi task
• Detail oriented
• Ability to work in a fast paced environment
• Problem solving skills
• Money handling skills
• High energy level
• Adaptability

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities

EDUCATION and/or EXPERIENCE

• This position has no required education and/or experience

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Write routine reports and correspondence. 
• Speak effectively before groups of customers or Associates of organization.

MATHEMATICAL SKILLS

• Basic math concepts (addition, subtraction, division, multiplication)

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Food Handler’s Certification as required by State Law provided at store level

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Apron
• Uniform per store policy
• Ladder
• Stepladder
• Associates may be required to use standard restaurant equipment including, but not limited to
• Knives
• Slicer
• Fryer
• Oven
• Commercial dishwasher

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Taste
• Smell
• Communicate with associates and customers
• Lift and/or move up to 25 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Lift and/or move up to 50 pounds   
• Stoop
• Crouch

Occasionally (Less than 1/3 of the time)

• Sit
• Climb
• Balance
• Kneel
• Crawl
• Lift and/or move up to 100 pounds

Vision

• Close
• Distance
• Peripheral
• Depth perception
• Ability to adjust focus
• Ability to distinguish colors

WORK ENVIRONMENT 

Frequently

• Exposure to moving mechanical parts

Occasionally

• Wet and/or humid conditions
• Extreme cold
• Chemicals while cleaning

Noise Level

• Moderate 

 **Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location