Franchise Hotel Front Desk Night Auditor

About us

NightStar Lodging is a hotel management company with franchise hotels in the mountains of Western North Carolina.

Our hotel is looking for a Front Desk Clerk to join our team. The ideal candidate will possess strong customer service skills, a professional demeanor and a passion for hospitality.

Objective:

To represent the highest standard of excellence in customer engagement, guest service and operational functions

Reports to:

Night Auditor report directly to the Front Office Manager

Specific Expectations:

The night auditor is a key member of the Guest Service team. The position is primarily responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenue, as well as assisting with all aspects of guest services. Night auditors are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.

Night auditors play an integral role in the ongoing relationships being built with every guest that visits the property. First impressions are a lasting impression! Your friendly and outgoing nature, as well as your flair for detail and outside-the-box thinking, will guarantee every guest you personally interact with will remember their experience and want to return.

Night auditors must possess a positive personality as we strive to build the best team for this hotel. Night auditors must have the ability to multi-task, be detailed oriented, and be able to problem solve in order to effectively deal with internal and external customers. Lastly, your smile and attitude are infectious, so it is expected that when you walk through the door you are able to maintain a high degree of professionalism for each guest and the entire team

Job Duties:

• Provide each guest with outstanding customer service during the entire duration of their stay
• Check front office accounting records for accuracy and compile information for the hotels financial records
• Track room revenues, occupancy percentages, and other front office operating statistics
• Prepare summary of cash, checks, and credit card activities reflecting the hotels financial performance for the day
• Post all room charges and taxes to guest accounts
• Verify all account posting and balances
• Maintain inventory of vacancies, reservations, and room assignments
• Possess a working knowledge of reservations, same day reservations, and future reservations
• Perform check ins and check outs as required and verify all information for accuracy
• Understand the cancellation policy and procedures
• Identify room locations, room type availability, and fluctuating room rates
• Ability to register new guest and assign rooms
• Utilize persuasive sales technique to sell rooms while promoting hotel services and amenities
• Working knowledge of daily activities and events taking place in the hotel and surrounding area
• Informs management immediately of any unusual occurrences or request
• Manages and resolves all guest complaints in a professional and timely manner
• Process guest check-outs and ability to handle monetary transactions
• Maintain all guest privacy and confidentiality
• Demonstrate a high level of professionalism through appearance and attire
• Assist with laundry as needed i.e. folding, washing and drying of hotel materials
• Provide area directions and information to guest
• Inform relief personnel of any specific requests, reservations or pending tasks
• Execute all closing procedures including counting and balancing draw, dropping of additional funds, and closing shift paperwork
• Check member web and inform management of any complaints immediately
• Check hotel email account and verify 2way is in working order
• Program wake up calls
• Keep track of lost and found items
• Maintain strict master key control
• Monitor pool, fitness area, and all guest areas for working order / requirements

Job Types: Full-time, Part-time

Pay: $10.50 - $12.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Night shift

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $11 - $12