What are the responsibilities and job description for the Director Service Commerce position at Nihon Kohden America?

The Director Service Commerce will be responsible for driving the commercial strategy and execution for the service division. This role involves leading a team to enhance customer satisfaction, optimizing service revenue, and ensuring compliance with industry standards.

Key success factors include driving service revenue, contract penetration, warranty conversion, and contract renewals.

Essential Functions and Main Duties

Develop and implement commercial strategies to drive service revenue growth and improve customer satisfaction.
Build and maintain strong relationships with key customers, understanding their needs and ensuring the delivery of exceptional service.
Identify opportunities to optimize service revenue through upselling, cross-selling, and new service offerings.
Ensure service activities comply with regulatory standards and internal quality assurance processes.
Work closely with other departments, including sales, marketing, and product development, to align service strategies with overall business goals.
Monitor and analyze service performance metrics, providing regular reports to senior management and making data-driven decisions to improve service delivery.
Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements. Exhibit manager competencies.
Adhere to all company policies, procedures, and business ethics codes.
Duties may be modified or assigned at any time based on business need.

Qualifications

Education / Certification / Experience Required

Bachelor's degree in business, engineering, or a related field; MBA or equivalent advanced degree is preferred.

7 years of experience in the medical devices industry, with at least 5 years in a commercial leadership role.

5 years of experience of people management experience, including driving results through others, leading teams or projects, and providing training.

Level and compensation depend on location, experience, education and skills.

Competencies Required

Familiarity with regulatory requirements and quality standards in the industry is preferred.

Communicate clearly and professionally through effective listening, speaking and writing skills. Articulate; writes clear and concise instructions, policies, and on-going communications with employees. Able to speak and present information in front of internal and external groups.

Experience developing and executing long-term commercial strategies

Strong analytical and problem-solving skills, with the ability to make data-driven decisions

A strong commitment to understanding and meeting customer needs

Ability to work productively with customers and internal stakeholders, to build positive relationships, and to effectively push-back as needed.

Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English

Able to work effectively both independently and in a collaborative team environment

Compensation

The anticipated range for this position is $108,000to $172,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.

Perks and Benefits

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America

Working Conditions

Schedule : The regular hours for this full-time position are 8 : 00 a.m. to 5 : 00 p.m., Monday-Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion.

Physical : Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested.

Travel : Approximately 20%

Access to Customer Sites : Not Required

Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.

Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.

Salary : $108,000 - $172,000

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