What are the responsibilities and job description for the Clinical Solutions Specialist position at Nihon Kohden?
The Clinical Solutions Specialist (CSS) is responsible for working with both the Account Executive and Senior Nurse Executives (SNE) to support the sales cycle. In collaboration with these teams, one key component of this role is to provide clinical product support, education, and consultation to newly hired AE’s and members of the Clinical Consulting Services team. As requested by the team, consultation and support will be offered to current and prospective NK customers during the sales process. This includes, but is not limited to, assisting with complex clinical assessments and quote consultations as they relate to configuration, in-depth high acuity functionality and clinical equipment interfacing. In addition, the CSS will be a key resource for clinical evaluations on live patients as well as a resource for clinical product training / re-training and vendor related events. Also expected to support marketing, clinical leadership and the hospital in messaging to both monitoring prospects and established customers. The Clinical Solutions Specialist may act as a resource for specialty departments and key accounts as the need is presented. The CSS will also support new hire sales training as requested.
Essential Functions and Main Duties
- Serves as a clinical and educational resource to the sales and clinical teams as well as Nihon Kohden current and prospective customers during the sales and implementation process by : Working directly with newly hired AEs to observe, educate and mentor on product knowledge, key differentiators, functionality and equipment set up. Participate in teaching at New Hire Sales Training. Making recommendations that will result in the best practice and use of Nihon Kohden America Patient Monitoring Products. Identifying and communicating opportunities for product improvement using direct customer feedback. Answering technical product questions and working with AEs to facilitate highest possible patient outcomes. Providing feedback as requested to marketing, clinical and service teams regarding clinical applications of patient monitoring equipment, troubleshooting issues, clinical problem solving, new product and software updates and releases. Independently and in coordination with the Senior Nurse Executive, participate in key account sales presentations, demonstrations, clinical evaluations, and clinical re-training when purchased by the customer.
- Provides pre-sale support to the Patient Monitoring sales team : In collaboration with SNE, provide clinical input to facilitate technology adoption and workflow change management.
- Collaborates with SNE when he / she conducts complex system wide clinical assessments, assists with differentiating how NK products impact monitoring practices, organizational workflows, safety, clinical quality, and financial goals.
- Proficient in articulating the benefits of the Nihon Kohden products and Clinical Consulting Services.
- Assist and troubleshoot customer issues on site when needed.
- Facilitate educational sessions and customer demos onsite at the virtual training center. Participate in the pre-site planning as accounts transition from pre-sale to implementation.
- In collaboration with the Senior Nurse Executive, participate in quote reviews to ensure quote accuracy.
- Adhere to all company policies, procedures, and business ethics codes.
- Duties may be modified or assigned at any time based on business need.
Qualifications
Education / Certification / Experience Required
Competencies Required
Compensation
Your Total Target Compensation (TTC) is composed of a $, base salary plus incentives for achieving defined business goals including commission, bonus, business objectives, or combination thereof.
Perks & Benefits
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Working Conditions
Schedule : The regular hours for this full-time position are 8 : 00 a.m. to 5 : 00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or territory assigned and are subject to change at any time at the Company’s discretion.
Physical : requires reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested.
Travel : Approximately 70%
Location : Must reside in assigned territory unless approved by department manager.
Access to Customer Sites : It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid / reimbursed by the Company.
Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.
Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at .
