E-learning Platform Operations Specialist

About NIIT

We're a leading provider of managed learning solutions that transform the way organizations learn and grow.

Our solutions are designed to maximize efficiency, reliability, and compliance to global standards, ensuring a thriving workforce.

• Job Title: Learning Management System Administrator
• Location: Swiftwater, PA

This is an onsite position.

The Learning Management Administration Operations Specialist plays a critical role in supporting functional areas and ensuring level 2 learner support. They contribute to process and service improvement, focusing on operational excellence.

Key Responsibilities:

• Support local functions in delivering their learning programs through Learning Management Administration.
• Collaborate with the global Learning Management Administration Services Operations team to ensure alignment and knowledge sharing.
• Execute various tasks in accordance with work instructions:
• Develop and maintain learning objects such as Online Courses, On Job Training, training curricula, and event schedules.
• Create and manage non-Workday user profiles and ensure timely updates in accordance with Learning Management Administration User profile requirements.
• Manage learning assignments, registrations, and completions.
• Produce reports and ensure compliance with Learning Management Administration Operations global quality documents and standards.
• Deliver level 2 support to learners.
• Promote continuous improvement in Learning Management Administration Learner support.
• Respond to tickets escalated from Learner Support, adhering to the global Learner Support process and utilizing ServiceNow.