What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Nikki Shah - State Farm Agent?
Benefits : 401(k) 401(k) matching Bonus based on performance Competitive salary Paid time off Signing bonus Training & development
ROLE DESCRIPTION :
You will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
Qualifications
- Excellent communication skills - written, verbal, and listening
- Highly organized, detail-oriented, and dependable
- Experience in customer service required
- Proactive in problem-solving
- Able to work in a team environment
- Able to succeed in a fast-paced environment
- Able to talk to customers about products and help find their needs
- Bonus based on performance
- Office parties
- Competitive salary
- Health, Dental & Vision Insurance Based on need and eligibility
- Paid time off at eligibility
- Signing bonus
- Training & development
- Paid time off (holidays, vacation / personal time off)
- Hourly pay plus commission / bonus when licensed
- Retirement plan and employer match when eligible
- Working in a fun environment with a supportive team and strong teamwork values
- Monday – Friday 9am-5pm. No weekends. No evenings.
- Establish customer relationships and follow up with customers, as needed
- Provide prompt, accurate, and friendly customer service
- Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Sales can include any of State Farm products, proactively talking to customers and meeting their needs
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products
Benefits
Responsibilities
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