Aftermarket Services Sales Coordinator II

Company Overview

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5 B in annual revenue, 8000 employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryo, Inc., is one of the world’s foremost suppliers of submerged motor liquefied gas pumps. We offer unmatched reliability, quality and safety. As part of the Nikkiso Company global organization, our original technologies provide our customers with the confidence in knowing they are receiving the latest technology and the highest standards of engineering available.

We are located in North Las Vegas, Nevada and we offer a full range of submerged pumps for LNG, LPG, LEG, LN2, liquid propylene and many other liquefied gases. With design, production and test facilities in both the United States and Japan, sales offices in Las Vegas, Houston, London and Tokyo, Nikkiso Cryo offers prompt and full support for all of our customers worldwide.

Job Overview

Working within the Aftermarket Service (AMS) Sales team, reporting to the Aftermarket Manager, the Aftermarket Sales Coordinator II is responsible for coordinating a variety of customer requests and ensuring that their satisfaction is met. The Aftermarket Sales Coordinator II ensures all customers’ requests are answered in a timely manner, coordinates with the AMS Technical team to clarify the technical points and actively contribute to improve and maintain the AMS Sales process and the Key Performance Indicators associated.

Responsibilities

• Provide pricing, lead times, product availability, and specifications to customers
• Email customers completed quotation in 1-5 days after receiving it
• Regularly review and update quotations status based on product availability and sub vendor productivity, while keeping project management informed of any changes or discrepancies
• Assess critical issues and communicate with customers frequently on quotation process and status
• Request quotations from sub vendors for best internal cost and to maximize lead times
• Clarify with customer on specifications and engineering requirements and works with the AMS Technical team to answer the requests
• Communicate customer needs to Project Management Team during dispatch of new Purchase Orders
• Expedite all critical and time sensitive matters relating to direct spare part orders or parts needed urgently at customer site for service
• Ensure customer satisfaction by maintaining a level of customer communication that acknowledges specific demands and consistently provides superior customer service
• Help and contribute to the establishment of the Customer Satisfaction monitoring process
• Keep accurate tracking of quotations/proposals for all customers using internal quotation tracking tool used for the generation of the AMS Sales Key Performance Indicators (KPIs)
• Actively contribute to the constant improvement of the AMS Sales process, work instructions and procedures
• Ability to manage global quotation request customer base, including the capability to perform effectively in high stress situations when required
• Ability to liaise with the AMS Technical team and multiple NCI departments to answer technical questions for customers
• Ability to read and understand technical drawings and blueprints
• Experience in a manufacturing environment, sales, proposals, and project management strongly preferred
• Experience with ERP, MRP, or CRM software applications is required, Salesforce and Encompix preferred
• Willing to work as required to meet customer needs, including, nights, weekends, and holidays when necessary
• Excellent analytical, problem solving and organizational skills
• Must possess data management skills
• Must be proficient in Microsoft Office
• Customer relations management and excellent negotiation skills are critical
• Contribute to the continuous improvement of the AMS work instructions/procedures

Qualifications

• Minimum of 3-5 years’ relevant experience is required
• Bachelor’s degree is preferred
• Equivalent combination of education, training and experience may be accepted

Environmental Safety Requirements

• New Employee Safety Training is required by all newly hired employees, including Safety Awareness
• All safety related training is provided and tracked by the EHS Manager
• Job specific training modules deemed necessary by employee’s Manager or Director will be required of all employees on an ongoing basis
• Employees are required to wear Nikkiso provided PPE as/when needed. PPE’s include, safety shoes, safety glasses, face shields, FR clothing, cryogenic gloves, cryogenic apron, cut resistant gloves, safety gloves, hearing protection, hard hats & dust masks. Failure to comply with Nikkiso Cryo safety requirements will result in disciplinary actions, up to and including termination.

In compliance with the Americans with Disabilities Act of 1990, the employer will provide reasonable accommodations to meet the work environmental and physical demands listed above.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. An equivalent combination of education and/or experience that provides an applicant with the listed knowledge, skills and abilities required to perform the essential duties and responsibilities of the job, may be accepted.

EEOC Statement

Equal Opportunity Employer/Veterans/DisabledNikkiso is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.