What are the responsibilities and job description for the Operations Supervisor position at Nikkiso Cryogenic Industries?
Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry.
Job Description
We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 employees worldwide, and publicly traded on the Tokyo Stock Exchange.
Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets.
The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry.
Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations.
Key Responsibilities
Reporting to the NCS Americas General Manager, the Operations Manager is responsible for overseeing and managing all aspects of the Aftermarket Services (AMS) Customer Center.
The position leads a team, manages workload and resource allocations, and implements strategies to optimize efficiency and effectiveness while ensuring quality, safety and all compliance requirements are met.
Key Performance Indicators
- Continuously increasing Customer Center revenue and profitability
- Ensuring customer satisfaction and meeting or exceeding customer expectations with deliverables that are on time and within budget
Requirements
Operations
Oversight of the delivery of aftermarket services, including repairs, maintenance, and support, ensuring timely and quality service.
Work with customer service team and project coordinator to manage all incoming customer requests for their schedule needs.
Business & Operations
Strong business and financial acumen
Ability to think strategically and make informed decisions, analyzing data, identifying trends, and developing effective strategies to optimize operations and drive efficiency.
Leadership and Management
Ability to build and effectively lead a diverse team to achieve business objectives.
Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service.
Ability to manage, motivate, and develop people within the team through positive encouragement and incentive initiatives as well as performance management and talent development.
Proficiency in conflict management.
Ownership for own actions, behaviors, performance, and decisions.
Ability to travel as needed.
