What are the responsibilities and job description for the Senior Field Service Technician, X-Ray Products position at Nikon Metrology?
SENIOR FIELD SERVICE TECHNICIAN, X-RAY
JOB PURPOSE:
Technical Field Service for the Installation, Repair, Upgrade, and Technical Support of Nikon Metrology X-ray line of products.
LOCATIONS:
Metro Detroit (including Lapeer, Livingston, Macomb, Oakland, St. Clair, and Wayne)
*High travel 80% , location close to airports preferred
*Travel throughout North America and possible limited travel to Central and South America
WHY NIKON METROLOGY?
You would be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation.
KEY AREAS OF RESPONSIBILITY:
FIELD SERVICE AND INSTALLATION
- Provide On-site and In-house Technical Product Service (Installation, Preventive Maintenance, Repairs, Upgrades, Calibrations, etc.) for Nikon Metrology X-ray product line.
- Support of equipment at customer location or via telephone/ e-mail.
- Troubleshoot system failures/errors and perform necessary corrective actions.
- Responsible for the return of parts and tools from site upon completion of work.
- Maintain assigned service equipment and tools.
- Represent Nikon in a professional manner at customer sites. Sales Support
- Provide extended support to Nikon Dealers, Sales Personal, and fellow Field Service Engineers.
- Utilizes an effective follow-up system to support repeat service business.
- Assist sales with setup and teardown of equipment for trade shows.
- Support the technical sales of new products or services.
- Prepare service quotations as requested.
- Promote service contracts and other service offerings to customers.
- Perform product training, as necessary.
QUALIFICATIONS:
ESSENTIAL
- Associate degree in Electrical Engineering or Electronics Engineering Technology or 2-3 years of experience in a related service field
- Experience on complex capital equipment with related subsystems such as vacuum, manipulators, High Voltage systems, general mechanical, and PC’s.
- Ability to demonstrate board level fault-finding.
- Must have strong verbal and written communication skills.
FUNCTIONAL COMPETENCIES:
- Ability to effectively perform job duties under pressure while always maintaining quality and professionalism.
- Proven electrical and mechanical skills in x-ray service or a related field.
- Ability to integrate and troubleshoot computer hardware and software.
- Basic MS Office Skills (Word, Outlook, Excel, PowerPoint)
- Ability to use tools of the trade such as Multimeter, Oscilloscope, soldering iron, basic hand tools, etc.
- Ability to read and understand schematics and drawings.
WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS:
- Ability to lift up to 50 pounds
- Able to access tight spaces as required such as inside the cabinet.
- 80% travel, domestic and limited international
HOW WE TAKE CARE OF OUR TEAM
CULTURE SPIRIT
- Work as a Team, Act as a Family! We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize, to inspire each other and keep our community strong and close inside and out of the office.
PERSONAL DEVELOPMENT
- We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement.
AMAZING MEDICAL BENEFITS & PERKS
- We will take care of you with industry leading medical, dental, vision plans and many more benefits that allow us and you to continue to be AMAZING!
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active-duty wartime or campaign badge veteran, or therein after referred collectively as “protected veterans”.
