What are the responsibilities and job description for the Customer Care Representative position at Nilfisk Group?
MAJOR FUNCTION
Provides customers with comprehensive information to solve their problems or assist them in making sound decisions and achieve customer satisfaction. Handles customer complaints and provides resolution, brings manager's attention when necessary to ensure that proper and satisfactory service is delivered.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answering inbound phone calls in a professional and helpful manner.
- Making outbound phone calls in response to any inquires, questions, or other follow up.
- Confirms account number, part number & descriptions.
- Communication to customer on availability, open orders, and ship dates
- Confirms pricing & availability.
- Answer customer service inquiries, phones or emails as assigned and meets statistical expectations as set by supervisor (refer to grid).
- Supports administrative duties on sending and receiving supplier purchase orders.
- Ability to multi-task issuing credits and rebills according to policy and procedure.
- Prioritize projects / responsibilities and other duties as assigned.
MINIMUM REQUIREMENTS
EDUCATION :
High School diploma or equivalency
EXPERIENCE :
Entry levels to experienced; Desire a minimum of 2 years inbound / outbound call experience in a customer service or manufacturing environment
KNOWLEDGE & PERSONAL ATTRIBUTES :
COMPUTER SKILLS :
Familiar with MS Word, Excel, Outlook (Microsoft Suite)
Let's create a cleaner future together
Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?
We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.
Job applicant FAQ
Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.
Nilfisk, Inc., is an Affirmative Action / Equal Employment Opportunity Employer
Minority / Female / Disabled / Veteran / Sexual Orientation / Gender Identity
Let's create a cleaner future together
Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?
Benefits
Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.
The estimated pay range indicates the expected annualized pay range for this position. It may not include potential bonus incentives such as annual bonus' as well as sales and sales related incentives, or overtime (on eligible positions). The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future.
Job applicant FAQ
Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.
Talent Acquisition Process
Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website.
Nilfisk is an Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.
