What are the responsibilities and job description for the CMS Tier I Customer Support Tech position at NimbleCMS?
Job Description
- Receive, analyze and resolve customer requests
- Communicate with customers via email and phone
- Determine the best course of action that will lead to a quick and successful resolution of the customer’s request
- Escalate customer conversations to upper support tiers for further analysis
- Gather all needed information effectively and provide it to the customer in a concise and clear manner
- Strive to understand our customers’ needs and be able to explain and communicate the solution in an efficient, personal, and creative manner
- Solve customer problems in a professional, empathetic, and courteous way
- Ability to read, write and speak at an excellent, or Mother-tongue, level English
- Ability to understand complex technical issues from text
- Ability to make quick and precise decisions based on a small amount of information
- Ability to explain complex technical information in layman terms
- Ability to follow work protocols and procedures
- Excellent human relations and understanding of the customer-client relationship
- Methodical, organized, and able to multi-task under pressure
- Experience with a Content Management System (CMS) – an advantage
- Experience with Adobe Creative Suite – an advantage
- Experience with HTML, CSS and JS – an advantage
- Experience with PHP/ MySQL – an advantage
- Excellent compensation and an opportunity to grow within the company
- Health insurance (full-time status)
- Nice and friendly atmosphere
Salary : $38,000 - $50,000