What are the responsibilities and job description for the Customer Service Representative position at Nine Line Apparel?
Overview of Job Customer Service Representatives are responsible for handling all incoming customer inquiries, including phone calls, emails, social media messages, and voicemails. Their duties also include processing customer orders, managing product reviews, processing returns and exchanges, issuing store credits, handling return-to-sender shipments, verifying addresses, and overseeing social media interactions. CompetenciesComplete tasks via tickets in Zoho DeskOperate RingCentral professionally and accuratelyAccurately navigate and work in BigCommerceAccurately work and navigate through Ship StationWorking knowledge and able to navigate through social media platforms such as Facebook.Type a minimum of 35 WPMHave basic computer competencyAble to open, send, and receive emails. Attach documents to an email. Copy and paste information.Browse computer files. Maintain and create files.Must be knowledgeable in Google Drive, Google Documents, Google SheetsMust be proficient in Microsoft Office, Word, and ExcelProper, professional phone etiquetteStrong written and verbal skills required Essential FunctionsResponsible for processing all incoming customer contactPhone callsEmailsSocial MediaVoicemailsTaking customer orders over phone or by emailProduct ReviewsProcess Returns, Exchanges, and Return to SendersProcess Store CreditAddress VerificationsSocial MediaAll customer communication Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.Required Education and ExperienceAn Associates Degree in Customer Relations is preferred but not required. Two years minimum experience in Customer Service required.
