What are the responsibilities and job description for the Auto Claims Support Specialist position at Nineteen Eleven Solutions Inc.?
Job Overview:
This position provides support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues.
The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizes available resources, and meets schedule expectations while informing management of any changes.
Job Responsibilities:
- Handles claims-related calls per work schedule, performing within defined metrics.
- Manages car inspections when a claim is over a certain amount or suspected fraud.
- Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor.
- Maintains a thorough understanding of clients, agents, and contract terms and conditions.
- Notifies the Supervisor of any claims in which possible fraud is suspected.
- Participates in all training as required to perform the duties of the role.
Job Requirements:
- High School Diploma or equivalent.
- 3 years of experience within the Automotive Service Industry (Technician/Mechanic, Service Advisor, Parts Advisor) – Required.
- Must possess strong Automotive Technical and Mechanical knowledge.
- Must be able to successfully pass a background check.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $55,000 - $65,000
