DevOps Engineer (Site Reliability)

Nintendo of America Inc.

About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.

Team Summary: Within the NOA IT: Enterprise Architecture department, the Site Reliability Engineering (SRE) team supports both operations and engineering for several mission-critical platforms such as Nintendo eShop, Grand Prix, Nintendo Developer Portal, Magento, etc.

Description Of Duties

• Designs, builds and maintains reliable and scalable applications on Linux servers, both On-prem and cloud to support internally or externally developed applications.
• Partners with development teams by providing infrastructure assistance and guidance from the early phases of product development.
• Collaborates with engineers in peer teams to develop solutions that meet reliability goals, leveraging automation and process.
• Submits software fixes for deficiencies within the area of expertise or operational responsibility.
• Owns, drives and is accountable to for KPIs pertaining to reliability, resiliency, durability, and uptime contributing to defining SLOs.
• Leads and directs efforts for requirements gathering, building, and implementing test plans, performing quality reviews, and fixing operational issues.
• Troubleshoots, evaluates, and resolves system and application challenges.
• Builds automation to reduce the cost of errors, improve CI/CD processes, and increase developer efficiency.
• Performs peer review of solutions developed by others, and potentially other teams, ensuring that best practices and internal standards are being followed.
• Runs Infrastructure as a code with Puppet/CloudFormation/Terraform/CDK.
• Experience and knowledge of AWS Container Services such as EKS and ECS.
• Participates in 24x7 on call cycle to support and troubleshoot products and solutions in multiple environments.
• Develop metrics, dashboards, and alerts in New Relic using Terraform.
  
  

Summary Of Requirements

• Minimum of five (5) years of related experience in various system development technologies, patterns and practices.
• Experience with automation methodologies such as continuous integration/delivery (CI/CD)
• Experience participating in or leading the planning and execution of small to moderately complex projects, alone or as part of a team.
• Proficiency in one or more programming languages (Python); experience writing, documenting, bundling and publishing code for reuse by others is extremely helpful.
• Proficiency in the setup, configuration, maintenance, and upgrading of one or more server operating system families (Linux, Windows, etc.).
• Proficiency with managing GitHub (Administration, GitHub Actions, etc.) preferred.
• Proficiency with cloud-based web services platforms (AWS) and services (EKS, ECS, CloudFront, Lambda, S3, etc.).
• Proficiency with containerization and orchestration technologies (Kubernetes, Docker, etc.).
• Some experience with SDLC processes (code review, release management, etc.) and automation of same (continuous integration, continuous delivery).
• Some experience with networking equipment, protocols (TCP/IP, SSL, etc.) and troubleshooting tools.
• Bachelor of Science degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, Information Systems, Industrial Engineering, or related field; or equivalent combination of education and experience.
  
  

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.

This position includes a base salary range of $102,500 - $164,000 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information.