What are the responsibilities and job description for the Manager – Auto/General Liability Claims (Fully Remote) position at NIP Group, Inc.?
Position Description: Who We Are
About the Position
In this leadership role, you will oversee performance management, drive key performance indicators (KPIs), and execute strategic claims-handling initiatives. You will also play a pivotal role in litigation management, reserving, and claims resolution while ensuring optimal outcomes for our insureds.
This is a remote position based out of Woodbridge, NJ, with occasional travel required.
What Youll Do
Claims Handling & Investigation
Litigation & Settlement Management
Strategic Claims Management & Reporting
Customer & Stakeholder Collaboration
What Were Looking For
NIP Group is a rapidly growing insurance service provider of specialty programs for commercial insurance brokers and carriers, offering underwriting, distribution, product management, administration, and risk management services. We act as a Managing Underwriter (MGA) and a Reciprocal Services Manager (RSM).
Our culture empowers and encourages employees to be innovative, collaborative, and forward-thinking. If you are looking to join a growing, entrepreneurial-spirited organization, we would love to hear from you!
About the Position
We are seeking an experienced and results-oriented Manager Auto/General Liability Claims to lead a team of claims professionals handling Auto and General Liability claims. This role is responsible for managing 2-3 direct reports while also handling a reduced caseload of mid to high-exposure claims.
In this leadership role, you will oversee performance management, drive key performance indicators (KPIs), and execute strategic claims-handling initiatives. You will also play a pivotal role in litigation management, reserving, and claims resolution while ensuring optimal outcomes for our insureds.
This is a remote position based out of Woodbridge, NJ, with occasional travel required.
What Youll Do
Team Leadership & Performance Management
- Lead, mentor, and develop a team of 2-3 claims professionals handling Auto and General Liability claims.
- Oversee performance management, coaching, and professional development.
- Ensure team members meet key KPIs, including maintaining a 100% closing ratio.
Claims Handling & Investigation
- Directly manage a reduced caseload of 50 mid to high-exposure Auto and General Liability claims.
- Conduct in-depth investigations, including interviews with insureds, witnesses, and claimants.
- Assess liability, evaluate damages, and determine appropriate claim resolution strategies.
- Identify coverage issues and take appropriate action to mitigate risk.
Litigation & Settlement Management
- Work closely with outside defense counsel to manage litigation strategies, budgets, and case resolution.
- Attend mediations, arbitrations, settlement conferences, and trials as necessary.
- Negotiate settlements within assigned authority levels and secure approvals as needed.
Strategic Claims Management & Reporting
- Establish and maintain accurate reserves in accordance with company standards.
- Prepare detailed case reports and trend analyses for senior management.
- Provide insights and recommendations to underwriting and management on claims trends.
Customer & Stakeholder Collaboration
- Ensure excellent customer service for insureds, brokers, and internal business partners.
- Foster strong communication with underwriters, risk managers, and external legal professionals.
- Participate in external client meetings as required.
What Were Looking For
Education & Experience
- Bachelors degree or equivalent work experience.
- 7-10 years of experience handling Auto and General Liability claims, including complex and litigated claims.
- 3 years of experience managing litigated claims.
- 2 years of supervisory experience preferred.
Technical Skills & Competencies
- Strong knowledge of state tort legal systems and applicable statutes.
- Experience handling Title 59 and public entity claims (preferred).
- Ability to make sound decisions with limited information.
- Excellent negotiation, analytical, and problem-solving skills.
- Strong planning, organizational, and time management abilities.
- Proficiency in Microsoft Office (Word, Teams, Excel, etc.).
What You'll Receive
At NIP Group, we recognize there are many factors that contribute to your overall satisfaction both at work, and in your personal life. For that reason, we provide a perfect mix of compensation, benefits, company culture, and resources to ensure your everyday happiness. Below are some benefits that youll receive.
Competitive compensation to reward you for your hard work every day.
Progressive Paid-Time Off program for you to enjoy time out of the office, including time off for volunteering and life events.
Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle.
Pretax Health and Dependent Care Spending Accounts to ease taxes on spending.
Discounts in retail and entertainment.
