What are the responsibilities and job description for the Household Goods Coordinator position at Nippon Express USA?
Overview
Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.
Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.
Purpose
Perform the safe and efficient transportation of product to customers and timely reporting of shortages, overages, and damages.
Responsibilities
Ability to effectively communicate with the customer to properly prepare necessary documents to coordinate a residential or organizational move.
- Customer Service; ability to effectively communication by email or phone with the customer to complete necessary documents required to coordinate the move
- Ensure all documentation relating to shipment is properly completed as required
- Interact closely with the moving team in preparation of the customer goods
- Coordinate with the moving team to ensure proper packing, removing and loading of customer’s goods
- Establish and maintain a professional working relationship with the moving team
- General business support function as assigned
- Transport and deliver goods in accordance with the schedule as determined by the Dispatcher when needed
- Unload or load using proper safety precautions
- Comply with all DOT and NEU requirements (Recordkeeping, Pre- and Post-Inspections, HOS, etc.)
- Ensure highest degree of care and safety when operating a company vehicle
- Maintain a clean and organized work area
- Communicate to Supervisor/Manager any areas of concern
- Hourly Compensation Rate: $21.00 - $25.00
Qualifications
- Under FMCSR, all Drivers must be at least 21 years of age to participate in the transportation of interstate commerce (391.11(b)(1))
- Satisfactory MVR
- Satisfactory compliance with DQF documentation
- Driver’s License Class C
- High School Diploma, equivalency certificate or significant relevant or appropriate working experience
- DOT Medical card or able to pass a DOT physical to obtain a medical card
- Bilingual English/ Japanese; ability to read, write & speak English and Japanese
Organization Relationships
- This position will interact with all levels of employees at the branch, including colleagues, leadership staff, and office personnel.
- Must be able to work with customers, vendors, and outside organizations
Work Environment
- Driving or sitting for long periods of time
- Standing, bending, twisting, kneeling, reaching, repetitive use of hands, grasping
- Pulling, pushing, lifting up to 50 lbs.
- Exposure to traffic, excessive noise in a fast-paced warehouse environment
- Use of equipment such as forklift and pallet jacks
Nippon Express offers a generous Employee Benefits Package including:
- Medical, Dental, and Vision beginning the 1st of the month after 30 days.
- 401k with a company match
- Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
- Generous Vacation and Sick time.
Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $21 - $25
