What are the responsibilities and job description for the Field Tech Svc Rep position at Nippon Paint Holdings Co., Ltd.?
Nippon Paint Automotive Americas Inc. (NPAA) offers employees a generous earned bonus structure including monthly hourly attendance bonuses, merit increases and annual bonus incentive plan. Employees receive 11 paid holidays per year, earn paid time off, can enroll in comprehensive health and welfare plans and a 401K plan with an exceptional company match. We provide employee recognition programs, tuition reimbursement and much more. When you join our team, you are part of our NPAA family. We hold several events throughout the year for our employees to show our appreciation for their hard work and dedication. Come join a great team!
POSITION SUMMARY :
The Field Technical Service Representative is responsible for line performance, quality trend tracking, technical troubleshooting (color, appearance, etc.), reporting, documented inventory management, line trial support, new model color program management / support, and customer complaint assistance.
POSITION RESPONSIBILITIES :
- Build effective working relationships with key customer contacts.
- Coordinate and communicate day to day operations and projects with customer base and internal (NPAA) personnel.
- Monitor and track NPAA's on-line performance and incoming quality for processing, color, and appearance criteria.
- Effectively communicate problems, issues, and improvement opportunities to the Paint Design Team, QA, Color Lab, and Production personnel.
- Obtain information regarding build data, inventory, and usages to communicate with Account Manager and / or Supply Demand Planning representatives for effective inventory management.
- Work with customer and Sales to solve pricing, credit, debit, and RGA issues
- Responsible for implementing & tracking all value-added activities at the customer that improve the paint production process.
- Analyze paint and process problems and use of formal problem-solving skills to determine root cause and implementation of preventative action(s). Essential tools- Action Registers.
- Generate all reports, data, presentations, and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner.
- Coordinate and execute technical service needs of customer
- Recommend process changes for product performance improvement
- Coordinate sample submissions and production trials
- Participate in facility CIA program
- Assist in development of customer application line correlation and formula verification.
- Communicate color adjustments completed on batches and samples to appropriate on site reps and Lansing personnel.
- Travel between accounts will be required.
SUPERVISOR RESPONSIBILITIES :
POSITION QUALIFICATION :
Nippon Paint Automotive Americas Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
