Support Staff

Have you always wanted to work for the Cannabis Industry? Want to join a company with career opportunities? Then look no further!

Nirvana Cannabis of Mt. Carmel is hiring! We are looking for a few high integrity individuals that have a passion for cannabis! This is a full-time position to join our team as Support Staff.

Support Staff - Job Description

A Support Staff is someone who can use their comprehensive cannabis knowledge to guide customers to the appropriate medical or recreational product(s) and provide impeccable customer service while complying with all IDFPR regulations and company policies. They must provide customers with prompt service and quality products while maintaining a clean, safe, and welcoming store environment. They should always strive to improve their knowledge of products carried in our store, as well as any new developments relating to cannabis.

Their key responsibilities include greeting customers, placing them in the appropriate queue, and answering customers' questions regarding the different strains of cannabis, their medicinal use, and methods of consumption. They are crucial to maintaining the flow of the sales floor and keeping the manager or supervisors informed of any complaints or issues that may arise. They are responsible for helping customers navigate the world of cannabis consumption while abiding by all policies, procedures, and operational guidelines.

Essential Duties:

• Perform assigned duties, including side tasks like cleaning and organizing.
• Adhere to scheduled breaks and lunches set by management.
• Be trained in budtender, reception, and inventory duties.
• Follow all company and state transaction procedures (e.g., MVP, Scan-Tag-Bag, cash handling).
• Understand and comply with Nirvana Cannabis policies and Illinois regulations.
• Communicate effectively and foster teamwork.
• Provide excellent customer service by actively listening and recommending products.
• Work with urgency and attention to detail.
• Maintain a clean, organized work area and sales floor.
• Execute supervisor-assigned tasks as needed.
• Operate the Dutchie POS system and verify correct discounts.
• Check ID validity, ensuring compliance with government-issued requirements.
• Follow proper cash handling practices.
• Complete opening/closing tasks thoroughly and on time.
• Respect and follow the chain of command.
• Take control of transactions and own any mistakes.
• Stay teachable and open to constructive feedback.

Required Skills/Abilities & Education/Experience:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Organized with attention to detail.
• Works well under pressure and deadlines; ability to multitask.
• Strong leadership skills with ability to motivate staff.
• Excellent customer service abilities.
• Ability to develop and maintain budgets.
• Thorough understanding of company policies and practices.
• Must have a High School Diploma or GED.
• At least one year of retail experience is highly preferred.

Physical Requirements

• Prolonged periods of standing and walking throughout the facility.
• Must be able to lift 30 pounds at times.