Job Summary :
The Transportation Specialist is essential to ensuring patients have access to non-emergency transportation services in compliance with insurance carrier protocols. This role involves reviewing patient charts in the EMR, coordinating transportation with providers thru Motive Care and Uber services, and adhering to all regulatory and organizational guidelines. The Transportation Specialist supports the mission of delivering superior patient care by facilitating seamless transportation arrangements that optimize patient access and satisfaction. This position requires a proactive, detail-oriented, and organized individual with strong communication skills and the ability to manage multiple tasks effectively.
Key Responsibilities
Transportation Coordination
- Access patient charts in the EMR to identify transportation needs.
- Schedule non-emergency transportation with vendors such as Motive Care and Uber based on insurance protocols.
- Ensure transportation arrangements align with insurance carrier requirements, including vendor preferences and coverage limitations
Insurance Compliance
Maintain up-to-date knowledge of insurance carrier transportation policies.Verify documentation and authorization for transportation services as required.Submit required documentation for reimbursement or review by the Corporate Compliance Officer.Communication and Patient Support
Notify patients of transportation arrangements, including pickup details and any associated costs.Serve as the primary contact for patient transportation inquiries and concerns.Collaborate with clinical and administrative staff to address transportation-related challenges and rescheduling needs.Administrative Duties
Maintain detailed records of transportation activities in the EMR and scheduling platforms.Monitor vendor performance and report issues to the Corporate Compliance Officer.Assist in analyzing transportation trends to identify opportunities for process improvements.Compliance and Training
Ensure all tasks adhere to HIPAA regulations and confidentiality requirements.Participate in ongoing training to enhance knowledge of compliance standards and transportation protocols.Qualifications
Education : High school diploma or equivalent required.Experience : Previous experience in healthcare, transportation coordination, or patient scheduling (preferred).Skills :
Proficiency in Microsoft Excel and other data management tools.Strong organizational and time management skills.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Exceptional attention to detail and precision in task execution.Expertise in navigating and managing Electronic Medical Records (EMR) systems.Strict adherence to confidentiality protocols for sensitive patient information.Willingness to accommodate a flexible schedule, including availability on Saturdays as required.Languages : Bilingual abilities are highly desirable to accommodate our diverse patient and staff population.Performance Expectations
Timely and Precise Scheduling : Ensure all appointments are scheduled with accuracy and efficiency, minimizing wait times and optimizing clinic workflows.Comprehensive Documentation : Meticulously record all details of patient interactions and outcomes, maintaining complete and precise documentation in line with regulatory and clinic standards in the Electronic Health Record (EHR).Proactive Communication : Foster clear and effective communication with both patients and healthcare providers, ensuring information is conveyed promptly and accurately to facilitate exceptional care delivery.Strict Compliance : Consistently adhere to all company policies and procedures, upholding the practice's professionalism standards and regulatory compliance.Compensation and Benefits
Competitive Salary : We offer a salary that is commensurate with experience and reflective of industry standards, ensuring fair compensation for each candidate's skills and dedication.Comprehensive Health Coverage : Access to premium health, dental, and vision insurance plans.Generous Time Off : Paid time off, including vacation days, sick leave, and recognized holidays.Retirement Savings Plan : Robust retirement savings plan, which includes employer contributions to help you build financial security.Continual Professional Growth : Professional development opportunities designed to enhance each candidate's skills and advance their career within our organization.Work Environment
Collaborative Team Culture : Thrive in a supportive and cooperative team environment that values each member's contributions and fosters a culture of mutual respect and shared success.State-of-the-Art Facilities : Work in modern office settings equipped with cutting-edge healthcare technology, providing a dynamic and efficient workplace designed to enhance patient care and staff experience.Physical Requirements
Ability to sit for prolonged periods.Comfortable working in a typical medical office environment.Commitment to Diversity
Nirvana Healthcare Management Services proudly upholds a commitment to diversity and inclusion. As an equal opportunity employer, we ensure that all employment practices are free from discrimination and harassment. We do not discriminate based on race, color, sex, religion,
sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. We strive to create an inclusive environment that values and respects the diversity of our staff and the community we serve.
