What are the responsibilities and job description for the Call Center Supervisor position at nirvanaHealth | RxAdvance?
Company Description
nirvanaHealth | RxAdvance is an innovative Payer and pharmacy benefit manager (PBM) platform provider based in Tampa, FL. The company leverages robotic process automation (RPA) cloud platforms to manage integrated medical, pharmacy, and behavioral services that reduce costs and improve quality. nirvanaHealth pioneers healthcare automation by uniquely combining deep healthcare expertise with platform-building experience to deploy RPA across the Payer and PBM industries.
Role Description
This is a full-time on-site role for a Call Center Supervisor at nirvanaHealth | RxAdvance in Tampa, FL. The Call Center Supervisor will be responsible for supervising call center operations, ensuring customer satisfaction, utilizing analytical skills for performance management, managing a team, and effective communication.
Qualifications
- Supervisory Skills, Team Management, and Communication
- Customer Satisfaction and Analytical Skills
- Experience in call center operations
- Strong leadership abilities
- Bachelor's degree in a related field
- Previous experience in the healthcare industry is a plus
