What are the responsibilities and job description for the Account Manager - Broadband (Midwest / Northeast Territory) position at NISC?
Essential Functions :
- Proactively communicate requirements to the Members in assigned territory.
- Develop and maintain strong, professional relationships with all existing Members / Customers
- Regularly visits with Members / Customer sites in assigned territory with an onsite engagement / visit,
- Actively engages existing Members / Customers to ensure satisfaction and timely resolution of issues
- Maintains accurate records of all member interactions, proposals, and current negotiations, utilizing SalesForce, Service Now, Smartsheet and Office 365
- Maintains an up-to-date knowledge of the NISC solutions and services we provide to Members / Customers
- Updates appropriate databases including SalesForce and Service Now with current Members / Customers regarding organizational profile, product and services utilization, satisfaction levels, etc.
- Attends conferences and trade shows as appropriate to promote NISC‘s solutions to current and prospective Members / Customers
- Participates as appropriate in industry association forums, councils, and conferences
- Proactively reviews the Member’s use of NISC’s solutions and related satisfaction and seeks to remedy issues and problems by providing support or training
- Provides information and solutions to Members to facilitate their full utilization and optimization of the NISC products and services purchased
- Monitors support cases and requests for all assigned Members and coordinates appropriate prioritization that will maximize NISC’s responsiveness to Members
- Assesses the Member’s need for additional training and coordinates resources
- Other duties as assigned
Desired Job Experience :
