Facilities Manager

Description

Benefits of Working at Nisqually Red Wind Casino Include:

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• Paid Time Off
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Tuition Reimbursement
• Health & Wellbeing Reimbursements
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

POSITION OBJECTIVE: Provides overall management and supervision of Facilities Department objectives including all casino janitorial services and quality guest service.

Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities.

Our Vision: Creating incredible experiences.

Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork

JOB SUMMARY:

Oversees the cleaning and maintenance operations within the casino to ensure that all areas meet health, safety, and guest satisfaction standards. Maintains operational functions of the Facilities Department within the casino, including coordination with other departments and vendors. Develops and executes quality assurance initiatives to uphold service excellence. Provides annual regulatory compliance training adhering to local, state, and federal guidelines. Collaborates with the Facilities Team and stakeholders to interpret project plans and contractual obligations. Ensures adherence to safety codes and health regulations and participates in routine inspections. Implements responsible business initiatives and conducts training programs for Facilities Team Members.

Requirements

QUALIFICATIONS

Required Skills and Knowledge:

• High school diploma or GED certificate.
• Five years of supervisory/managerial experience in building maintenance.
• Three years of EVS, custodial, or janitorial experience in a hospitality environment.
• Demonstrated knowledge of budget and expense management.
• Ability to adapt quickly, think critically, and prioritize demands in various, potentially high-stress, situations.
• In-depth knowledge of OSHA regulations and safety standards.
• Specific technical training in trades such as plumbing, electrical, and HVAC, and ability to troubleshoot and/or repair.
• Ability to develop an open and collaborative environment towards strengthening Team Member relationships in support of business needs.
• Strong project management skills.
• Excellent guest service skills.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Intermediate computer skills with experience in operating Microsoft Office applications including Excel, Word, and Outlook.
• Basic math skills.
• Must have a valid Driver’s License and Driver’s Abstract must not contain any disqualifying events per the NRWC Safe Driver Policy.
• Pass NRWC pre-employment testing.
• Schedule flexibility in order to handle priorities and emergencies on any shift.
• Ability to work all shifts including weekends and holidays.
• Ability to obtain a Class III Gaming License.

Preferred Skills and Knowledge:

• Bachelor’s degree in Property Management, Engineering, Construction Management, or related field.
• Building maintenance experience in a hospitality environment.
• Certifications or apprenticeship in plumbing, electrical, HVAC, or similar profession.
• Gaming industry experience.
• General Contractor License or equivalent experience in Construction Management.
• Documented experience in Casino/Hotel expansion or development projects.
• Experience with current CAD Design software.

Physical Requirements:

• Ability to lift arms and hands above the head, stoop, kneel, crouch, reach, push and pull.
• Ability to stand or move around continuously for longer than eight hours.
• Ability to lift at least 75 pounds.
• Manual and finger dexterity for routine paperwork.
• Ability to tolerate a smoke-filled environment.
• Ability to ascend and descend stairs several times per day.

ESSENTIAL FUNCTIONS OF THE JOB:

• Assumes overall managerial responsibility for the Facilities and Engineering Departments, including custodial, grounds, heavy duty cleaning, and engineering repair teams.
• Assumes responsibility for cleanliness, maintenance, and general functionality of the property, and recommends ideas, resources, and solutions.
• Responsible for property landscaping and other groundskeeping including external aesthetics of the property.
• Exercise appropriate judgement and decision-making skills.
• Assist with project management for new construction and remodeling.
• Manage Facilities and Engineering Department budget and capital improvements.
• Conduct department, vendor, executive level, leadership, or other meetings.
• Manages vendor relationships, reviews contracts, and negotiates terms to contract the best possible services for the property. Collaborates with other departments to develop and maintain a high quality of guest service.
• Assist department directors and managers in the development of procedures or practices that enhance the life of systems, property maintenance, and cleanliness.
• Develops and enforces policies and procedures for maintaining operational and occupational safety standards.
• Responsible for oversite and delegation of hiring, termination, staffing, scheduling needs, discipline, and department evaluations.
• Provides job specific training to Facilities and Engineering Team Members as needed to ensure appropriate cross-training for skill development and increased support for the operation.
• Works with external vendors as appropriate for product availability, inventory, and equipment needs, as well as to ensure the smooth functioning of Casino utility systems.
• Responsible for maintaining the fire systems throughout property including coordinating all relative inspections, as well as make corrections or implementing mitigating measures of items out of compliance.
• Responsible for and coordinates renovation, repair, general maintenance, projects, and minor problems throughout the facility ensuring minimal business interruption.
• Manages structural or cosmetic changes in the Casino building.
• Responsible for the overall maintenance, building code compliance, and occupational safety of the casino buildings and property.
• Maintains inventories and ensures timely replacement of required spare parts, tools, chemicals and equipment necessary to keep the facility in proper, efficient operating condition.
• Receive work orders and determine work priorities, collaborating with department leadership to determine desired finished product and exact specifications.
• Analyze work order system, project management software, and other available data to find ways to improve the department’s automation and efficiency.
• Identifies and executes energy reduction projects.
• Strategize and executed on short and long-term department objectives, company strategic initiatives, and contingency plans.
• Promotes a learning environment to support a cohesive department and qualified Facilities and Engineering Team Members.
• Work with Team Members to develop superior guest service as well as an engaged workforce.
• Responsible for adherence to safety requirements and OSHA regulations within the department.
• Detect and correct safety concerns in cooperation with the Compliance & Risk Department and Safety Committee.
• Conducts regular, required safety inspections. • Ensures that the mission and core values of the company are practiced.
• Fosters a success-oriented, positive, accountable work environment.
• Operates with high ethical standards.

NATIVE AMERICAN HIRING PREFERENCE

Rev. 5.14.2024