Food Operations Manager

Description

Benefits of Working at Nisqually Red Wind Casino Include:

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• Paid Time Off
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Tuition Reimbursement
• Health & Wellbeing Reimbursements
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

POSITION OBJECTIVE: Oversee front of house food, beverage and retail operations and Team

Members to meet and exceed the NRWC mission, vision, and core values. Responsible for meeting

casino and departmental operational and financial goals.

Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities.

Our Vision: Creating incredible experiences.

Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork.

Requirements

QUALIFICAIONS:

Required skills and knowledge:

• High school diploma or GED certificate.
• 4 years accredited courses in retail/business or applicable hospitality/experience may be substituted for education requirements.
• 5 years’ experience as an effective manager in a high-volume multi-venue food operation.
• Experience in managing food costs, analyzing data, and developing plans to maximize financial efficiencies of restaurant operations.
• Must have a valid Driver License and Driver’s abstract must not contain any disqualifying events per the NRWC Safe Driver Policy.
• Experience in problem solving.
• Experience in writing, following, and coaching of food preparation instructions.
• Training and understanding in sanitation laws, procedures and compliance.
• Food Handler’s Permit.
• Class 12 Mixologist Permit.
• Intermediate computer skills using Microsoft Office Suite, including Excel, Word, and Outlook.
• Experience operating and programing POS system and food management software systems, including inventory management.
• Excellent guest service skills.
• Excellent verbal and written communication skills.
• Pass NRWC pre-employment testing.
• Ability to work all shifts including weekends and holidays.
• Ability to obtain a Class III Gaming License.

Preferred Skills and knowledge:

• Knowledge in all aspects of fine dining, quick service and casual dining and alcoholic beverage service
• Experience opening new venues or restaurants.

PHYSICAL REQUIREMENTS:

• Must be able to stand and/or walk for long periods of time and move from area to area in the kitchen.
• Must be able to bend, stoop, lift, and carry items weighing up to 50 pounds on a regular and continuing basis.
• Required to be able to reach with hands and arms.
• Ability to tolerate a smoke-filled environment.
• Manual finger dexterity for computer use.

ESSENTIAL FUNCATIONS OF THE JOB:

• Directs day to day operations of the front of house casino restaurants.
• Provides input to the F&B Director regarding overall policy and procedures related to the restaurant operations.
• Oversees restaurant operations to make sure quality service, presentation, cleanliness, and guest service standards are met.
• Ensures proper training is provided for guest service and food production principles and practices.
• Analyze data and makes recommendations for operational improvements.
• Oversees compliance with all regulations regarding health and safety issues for both Team Members and guests.
• Promotes excellent guest relations.
• Functions as a “hands on” working manager.
• Responsible for overseeing front of house scheduling in all casino restaurant venues carefully balancing efficiency and guest service standards.
• Responsible for hiring, training, and developing of front of house team members and supervisors.
• Ensures set up of banquet service for meeting rooms.
• Actively researching & pursuing industry trends and making recommendations for implementation.
• Actively pursues strategic objectives and goals toward the company mission and vision.
• Perform other duties as assigned.

NATIVE AMERICAN HIRING PREFERENCE

Rev 1.20.2025