What are the responsibilities and job description for the Experienced Service Advisor position at Nissan Mazda Elk Grove?
At Nissan, Mazda, Quick Lube Elk Grove, and Elk Grove Custom we pride ourselves on providing an award winning level of service.
We are a local family owned business in operation since 2001.
We employ passionate, motivated, honest team members with integrity that encompass our Expect More brand.
If you are looking to join a successful, stable company with unmatched service, facility, reputation, pay plans, benefits and a work environment built to support our team through growth.
Then, this might be the place for you.
Benefits
- Medical, Dental and Vision insurance
- Available Supplemental Insurance
- 401K with Employer Contribution
- Paid Vacation
- Paid Sick Pay
- Six Paid Holidays for many job categories
- Tenure Recognition
- Free Car Washes / Vacuum
- Free Soda / Coffee
- Company Picnic & Holiday Party
- Employee of the Month Program
- Manufacture Recognition Programs
- Clean Safe Work Environment
- High Speed Internet / Wifi
- Latest Technology
- Helpful Supporting Staff
Responsibilities
Oversee service orders and flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.