What are the responsibilities and job description for the Service Advisor position at Nissan of Boerne?
Service Advisor -
Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.
On a typical day, this will include:
- Upselling additional services using low pressure, high integrity methods
- Providing accurate repair/maintenance estimates
- Adhering to policies on vehicle care and operation
- Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
- Reviewing and explaining repairs and associated costs with customers
- Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
- Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards
The Rewards:
- A competitive salary
- A great working environment where you’ll be supported by a team of professionals
- Medical, Dental & Vision Insurance
- 401K Retirement Savings Plan
- PTO
- Discounts on vehicle purchases
- Advancement opportunities for high performers The requirements:
- Outstanding customer service skills
- A positive attitude
- Previous experience in a similar role would be highly desirable
About our Dealership
Since 2014, Nissan of Boerne has provided high-quality Nissan vehicles to drivers near Boerne, Spring Branch, and San Antonio, Texas. We are proud of our service to the community, and continue our involvement with Wounded Warrior Project and Toys for Tots. We look forward to going above beyond what is expected of us and our friendly staff is eager and willing to assist our customers with all their automotive needs. We are looking for future employees that share the same commitment.
