What are the responsibilities and job description for the Service Advisor position at Nissan of McKinney?
At Nissan of McKinney, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Nissan of McKinney is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What's in it for you/Benefits:
- Great Team Environment
- Diverse team to work with
- Health/Dental/Vision/Life Insurance available
- Short/Long Term Disability Insurance available
- Flexible Spending Accounts available
- 401K available
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Aptitudes:
- Ability to oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Consistently take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Desire to provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ability to ensure that the daily inventory of technicians' time is consistently sold to service customers.
- Ability to distribute work between technicians efficiently
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
- Proven track record of caring for customers and receiving appropriate feedback from customers regarding your service
