Internet Sales/BDC

BDC Representative – Job Overview

A BDC (Business Development Center) Representative plays a crucial role in a dealership’s sales and customer service process. They are responsible for managing inbound and outbound communications with potential and existing customers, setting appointments, and maintaining a high level of customer satisfaction. BDC Reps act as the bridge between online/phone inquiries and the in-store sales team.

Key Duties & Responsibilities: Customer Communication

• Respond promptly and professionally to all inbound phone calls, emails, and online leads.
• Make outbound calls to follow up with customers who inquired online or by phone.
• Confirm sales and service appointments and follow up on no-shows.
• Provide information on vehicle inventory, pricing, incentives, and dealership services.

Appointment Management

• Schedule and confirm appointments for sales and service departments.
• Track appointment status and update CRM with accurate notes.
• Maximize show rates by building rapport and emphasizing the value of visiting the dealership.

Lead Management & Follow-Up

• Log and track all leads in the CRM system.
• Conduct timely and consistent follow-ups via phone, email, and text.
• Maintain a lead response time within dealership standards (usually under 15 minutes).

Customer Service & Sales Support

• Answer product-related questions and provide solutions that align with customer needs.
• Maintain a strong understanding of current promotions, inventory, and financing options.
• Support the sales team by ensuring customers are well-informed before their visit.

Reporting & Administration

• Keep detailed records of customer interactions, leads, and outcomes.
• Prepare daily/weekly reports on appointments set, shown, and sold.
• Meet or exceed daily/weekly/monthly performance goals.

Key Skills & Qualifications:

• Excellent verbal and written communication skills.
• Friendly, upbeat, and customer-focused attitude.
• Strong organizational and time-management abilities.
• Comfortable using CRM software and multitasking between systems.
• Prior call center, customer service, or dealership experience is a plus.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Supplemental Pay:

• Commission pay
• Monthly bonus
• Weekly bonus

Application Question(s):

• Do you work well under pressure ?

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Redlands, CA 92374 (Required)

Ability to Relocate:

• Redlands, CA 92374: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000