What are the responsibilities and job description for the Automotive Service Advisor position at Nissan of White Plains?
Job Summary
WE'RE OPENING IN A FEW WEEKS. BRAND NEW FACILITY
We, at the new Nissan of White Plains are seeking a motivated and knowledgeable Automotive Service Advisor to join our team. The ideal candidate will be the first point of contact for customers, providing exceptional customer service while effectively communicating their automotive needs to our service technicians. This role requires a strong understanding of automotive services, including oil changes, alignments, and mechanical knowledge, to ensure customer satisfaction and efficient service delivery.
Responsibilities
- Greet customers promptly and professionally upon arrival.
- Assess customer needs and recommend appropriate services or repairs based on mechanical knowledge.
- Prepare detailed service estimates for customers, including parts and labor costs.
- Collaborate with service technicians to ensure timely completion of services.
- Maintain accurate records of customer interactions, service requests, and cash handling transactions.
- Follow up with customers regarding their vehicle status and any additional services needed.
- Provide information on dealership promotions and sales opportunities to enhance customer experience.
- Ensure a clean and organized service area for both customers and staff.
Requirements
- Proven experience in an automotive dealership setting.
- Some mechanical knowledge with the ability to understand automotive systems and repairs.
- Familiarity with automotive services such as oil changes, alignments, air brake systems, and auto estimating.
- Excellent communication skills with the ability to explain technical information clearly to customers.
- Strong sales skills to promote additional services effectively.
- Ability to handle cash transactions accurately and responsibly.
- A positive attitude with a commitment to providing outstanding customer service.
- High school diploma or equivalent; further education in automotive technology and customer service is a plus.
We Offer
- Highly competitive compensation package in the $80,000-$120,000 range based on performance and base salary.
- Benefits package including insurances, vacation, PTO, and more.
Join our team as an Automotive Service Advisor where your expertise will help drive our commitment to quality service!
Job Type: Full-time
Pay: $80,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- Driver's License in NY, NJ with a Clean Record (Required)
Work Location: In person
Salary : $80,000 - $120,000