What are the responsibilities and job description for the Automotive Appointment Setters, Service Reps position at Nissan of Yorktown Heights?
3495 Old Crompond Rd., Yorktown Heights, NY 10598
Service BDC Representative,
Appointment Setter
$65,000 - $95,000 /Year Potential Income!
Excellent Training and Benefits
Previous BDC, Customer Service, or Call Center Experience is Preferred
Nissan of Yorktown Heights is a great place to have a rewarding career! We are seeking full time Service BDC Representatives, to work in our fast-paced Business Development/Call Center, to help our Service Department customers and improve customer retention. You will answer inbound calls and internet requests, schedule auto repair and maintenance service appointments, make outbound calls, follow up with customers after service has been completed to ensure they are satisfied, and much more. BDC or customer service/call center experience is preferred. We provide excellent training for qualified candidates!
Nissan of Yorktown Heights provides a positive and supportive work environment, appreciates our team members, and invests in your training and career development. Apply now and drive your career forward with this great opportunity!
Full-Time Benefits:
$65,000 - $95,000 /year performance-driven potential income- Hourly pay PLUS performance bonus
- Excellent Training
- Medical, Dental and Vision Insurance
- 401(k) Plan
- Paid Vacation and Sick Time
- Employee Discounts on Vehicles, Service and Products
- A Clearly Defined Career Path for Career Advancement
Responsibilities - Service BDC Representative:
Answer inbound Service Department calls and internet requests, schedule auto repair and maintenance service appointments, make outbound calls, follow up with customers after service has been completed to ensure they are satisfied, and more.- Identify customer's needs, answer their questions in a pleasant manner, and assist them to the best of your ability
- Schedule appointments for auto repairs/maintenance, and reschedule missed appointments
- Make outbound calls for appointment reminders, recalls, surveys, etc.
- Make multiple calls each day
- Follow up on customer inquiries to ensure they are satisfied.
- Be enthusiastic and create excitement about our dealership and service
- Establish personal income goals consistent with dealership standards of productivity
Qualifications - Service BDC Representative:
Automotive BDC or Call Center/Customer service experience is a plus!- Energetic, outgoing and motivated to succeed
- Good customer service, communication, and computer skills
- Please upload your resume and complete the assessment for priority consideration!
- Applicants must pass pre-employment screening
- Valid driver's license.
Salary : $65,000 - $95,000
