What are the responsibilities and job description for the G278SE2 - Mid Level Enterprise Tools Management Specialist - Cleared position at NiSUS Technologies Corporation?
Continuously monitor the availability and performance of Splunk, SCCM, Micro Focus, and 1E.
Identify, analyze, and resolve issues related to these enterprise tools in a timely manner.
Implement proactive measures to prevent service disruptions and optimize performance.
Manage and execute patching activities across the enterprise to address security vulnerabilities and ensure system stability.
Coordinate with relevant teams to schedule and deploy patches with minimal disruption to business operations.
Maintain accurate records of patching activities and verify the successful implementation of patches.
Utilize performance analytics tools to assess the efficiency and effectiveness of enterprise services.
Generate regular reports on service performance, patching status, and security compliance.
Provide insights and recommendations for performance improvements and security enhancements.
Respond to and resolve incidents related to enterprise tools promptly.
Perform root cause analysis of recurring issues and develop strategies to prevent future occurrences.
Collaborate with other IT teams to address complex problems and implement long-term solutions.
Ensure all enterprise services meet security compliance requirements and industry best practices.
Stay current with relevant security standards and updates, integrating them into enterprise tool management processes.
Conduct periodic security assessments and audits to maintain compliance.
Develop and maintain comprehensive documentation for monitoring, patching, and performance processes.
Communicate effectively with stakeholders regarding service status, incidents, and resolution progress.
Prepare and present reports to management on service performance and compliance status.
TS/SCI with poly required
High School Diploma/GED and 19 years of related experience
Bachelor of Science may be substituted for 5 years of experience
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders
Experience with monitoring tools and performance tuning.
Familiarity with security compliance standards and best practices.
Patch Management
Problem Solving Critical Thinking
Proven experience managing and supporting enterprise tools, including Splunk, SCCM, Micro Focus, and 1E.
Strong knowledge of cloud security principles and best practices
Strong problem-solving skills and the ability to troubleshoot complex technical issues
One of the Following Certifications Required:
CCNA Security
CySA
GICSP
GSEC
Security
CND
SSCP
CASP
CCNP Security
CISA
CISSP
GCED
GCIH
CCSP
Preferred Skills:
Experience with scripting and automation (e.g., PowerShell).
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