Customer Service Representative

The Company :NITCO is a family owned company that has 80 years in the telecommunications industry. We currently provide High-Speed Internet, Phone, & IPTV. We are known for the great care we take with our customers and employees alike.

• We offer great hands on training with the ability to grow within the company.
• We are committed to providing exceptional service to our customers.

The Position : Serves as primarypoint of contact for allcustomers, including former, existing, new and potential; Answers incomingcalls and routes to the appropriate departments and personnel; Opens and closes sales andpromotes services of the company while dealing with new and existing customers; attends expos, fairs, and other functionspromoting the Company; assists customers with billing inquiries. Initiates and completesservice orders for newservice, disconnects, and other miscellaneous changes to customers’ accounts; maywork as E-911 administrators for maintaining database and working with countyadministrators for accurate addresses; investigateslong-distance calls; investigates credit reference for new customers; receivesand processes customer payments; reconciles cash drawers; prepares reports; attendsdepartmental meetings upon request; cold calls to potential and existing customers; assist Sales andMarketing with surveys; track all customer contacts; performs othermiscellaneous functions to assist in the operations of the department. May be responsible for daily deposit.Travel may be necessary in order to work or train in either NITCO location. Maybe responsible for cross-trained duties in other departments as necessary andassigned by management.

Qualifications and Skills:

• Must enjoy working in customer service and meeting the needs of customers
• Friendly, courteous, patient and professional attitude in dealing with customers to promote a high degree of customer service
• Basic knowledge and experience working with Microsoft Word & Microsoft Excel
• Able to learn functions associated with processing service orders and customer payments
• Ability to multi-task frequently on a daily basis
• Projects a professional appearance as well as maintain a professional office environment
• Organizational skills to track service orders and ability to return to interrupted activity when multi-tasking
• Analytical ability using common sense based thinking to resolve customer issues
• Willingness to learn rules and regulations of telephony and adherence to applying them
• Attentive to details; performs with a high degree of accuracy
• Trustworthy and respectful of confidential information
• Must be able to work harmoniously with others in a team spirited environment
• Reliability to follow-up with incomplete assignments
• Flexible in working scheduled hours as mandated by the Company and shared amongst the workgroup
• Attendance dependability is paramount to the operations of the department.

Why Should You Apply?

• Work Life Balance
• Competitive Wages
• Competitive Benefits
• 401K
• Paid Time Off'

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Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Communication method(s) used:

• Email
• Phone
• In person

Work Remotely

• No

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $17