What are the responsibilities and job description for the Bilingual Human Services Counselor II position at Nitelines USA, Inc?
FL-DOH-Ocoee-Health Start is looking for a Bi-lingual Human Services Counselor II - This is a paraprofessional
position that initiates care coordination (case management) services via telephone to eligible at-risk
pregnant women, inter-conception women, infants and their families.
The position renews every fiscal year
Location : FL-DOH-Ocoee
Health Start
475 Story Road, Suite #1
Ocoee, FL 34761
Hours : 8 : 30-5 : 30 Monday through Friday
Pay Rate : $16.26 / hour
CANDIDATE MUST BE FLUENT IN ENGLISH AND SPANIS H
JOB DESCRIPTION :
ROLE AND RESPONSIBILITIES
- This position is responsible for striving to assure each participant's continued involvement in prenatal and child health care as well as other needed community and Healthy Start services, by initiating contact, providing knowledge, encouragement, linkages and support necessary to maximize families' health, well- being and self-sufficiency.
- Contact client via telephone to initiate and complete initial contact and individual plan of care on assigned cases.
Triages and assigns a level of care based on professional judgement using risk appropriate care principles.
Establishes rapport and develops relationships with families starting with initial contact. Interviews participants to obtain demographic and health date; determine services needs and identify any health and social concerns participants may have.
Identifies and evaluates, in collaboration with families, their strengths, resources, needs and priorities.
Addresses identified risks and needs. Provides information, education, and encouragement needed to inform and / or motivate families to take steps necessary to change situations placing them at risk.
Promotes self-sufficiency and health outcomes through encouragement and motivations, reinforcement of health care regimen, anticipatory guidance, supporting home safety, enhancing parent-infant interaction, promoting continuation in health care, promoting health literacy, and managing behavior concerns.
Provides education and materials to individuals and / or families related to maternal and child health (i.e. breastfeeding, nutrition, infant development, parenting skills, smoking cessation, family planning, safe sleep practices and interconceptual education).
Makes maximum use of community resources through information and referrals.
Provides written notification of the status of the initial contact and plan for further services or closure to the prenatal care provider or child's primary care provider.
Coordinates services delivery and caseload management in manner that addresses the immediacy of the participants' needs and identified risks to improve outcomes.
Ensures client records are secured and confidentiality is maintained.
front desk phones, administrative paperwork, correspondence, and administrative report as
required.
KNOWLEDGE AND SKILLS :
Emotionally mature and capable of exercising professional judgment.
cultural, language racial, sexual, or ethnic identities.
extended family members.
Salary : $16
