What are the responsibilities and job description for the Customer Service Representative ICall Center position at Nitelines USA, Inc?
Job location : Georgia Department of Revenue
4125 Welcome All Rd | Atlanta, Georgia 30349
Hours : M-F (8 hours daily)
Temp-Perm
Pay : 15hr
The Customer Service Rep 1 will be responsible for complying with standard operating procedures while work in a high-volume contact center answering calls, responding to emails, and utilizing contact center technology and other tools to service Motor Vehicle Division (MVD) customers.
Applicants must possess a high school diploma / GED AND six months of experience handling customer questions, complaints, and / or providing information.
Duties include, but are not limited to :
- Responding to customer requests
- Utilizing call scripts to ensure customers receive accurate and consistent information and MVD processes are utilized
- Working with the Customer Relationship Management (CRM) and DRIVES system to manage tasks such as creating, reviewing, and updating customer contact interactions
Preferred :
All candidates must submit a Tax Clearance Letter and complete a Tax Authorization Form to be considered.
