What are the responsibilities and job description for the Material Flow Analyst position at Niterra North America Inc?
About Us:
Founded in 1936, Niterra North America, Inc. (Formally NGK Sparkplugs, Inc.), is the world leader in technology, innovation, and world-class quality in designing spark plugs and oxygen sensors. Today, that tradition continues as we transform our organization's business portfolio, expanding our core ceramic technologies, exploring capabilities beyond traditional areas, and challenging ourselves to develop solutions and services that use technologies to resolve social issues while contributing to a sustainable society.
Essential Duties:
- Adhere to all company policies and procedures which include IATF, ISO, ISMS, TISAX, and Safety related policies
- Liaison between Niterra and customers
- Process customer orders through EDI release and shipping schedules
- Process orders in SAP
- Timely order transfer to warehouse to prepare for shipping
- Resolves customer disputes and discrepancies
- Send Advanced Shipping Notices (ASN) to customer after shipping
- Monitor parts shortages through accessing online computer CMMS/DDL and Supply Power throughout the day
- Oversees material routing process and customer expedites
- Maintains customer ratings for Niterra
- Communicate shortages/expedite shipment info to management
- Create/assist in parts release
- Special project coordination assigned by management
- Requires being on call during off business hours, weekends and holidays per customer requirements
- Serve as backup to other Material Flow Analysts
- General housekeeping duties
- Overtime and/or travel as required
- Other duties as assigned
Who we're looking for:
- High school diploma or GED required
- Combination of post-secondary education and/or previous associated work experience commensurate to four years required
- MS Office experience required
- Automotive and customer service experience preferred
- Problem identification and resolution
- Excellent organization
- Multi-task
- Excellent communication
- Excellent computer
- Highly tactful and diplomatic
- Maintain confidentiality
- Adapt to changing needs in fast paced environment
- Cope with stressful situations
- Effective time management
- Prioritization
What we offer:
- Comprehensive Health Benefits: Medical, dental, vision, and life insurance
- Financial Security: Short-term and long-term disability coverage
- Retirement Savings: 401(k) plan with a generous company match of up to 6%
- Time Off: Generous paid time off, including vacation, sick leave, and holidays
- Work-Life Balance: Paid maternity and paternity leave
- And much more!
