Customer Administration Assistant

Summary

As a Customer Administration Assistant, you will be integral to delivering outstanding customer service and supporting administrative functions within the organization. Reporting to the Office Manager, your role will involve complaint handling, order fulfillment, and maintaining organized filing systems. Your core competencies in clerical tasks, computer literacy, and effective communication will be essential in managing customer inquiries and ensuring smooth operations. You will contribute to a collaborative environment that prioritizes customer satisfaction and operational efficiency. Join us to make a meaningful impact in our customer-focused team.

Duties and Responsibilities

• Processes and audits customer purchase orders promptly and accurately. Provides information to Customer Support team on any order issue and provides regular follow-up.
• Updates and maintains business system records such as the Sales Order Tracker, Customer Master, Customer System Pricing, Customer Instructions, Customer Item Cross References
• Supports daily auditing efforts within Customer Administration (Sales Order Entry, Price Entry)
• Handles administrative details related to order management including data entry and filing.

Education and/or Experience

• Associates degree from a college or university preferred or 2-3 years’ experience in a B2B customer order processing area or combination of both.
• Experience handling high order volume with competing priorities and accuracy.

Other Skills and Abilities:

• Knowledge of customer service procedures and principles
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.

Job Type: Full-time

Pay: $53,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Lakewood, NJ 08701 (Required)

Work Location: In person

Salary : $53,000 - $58,000