What are the responsibilities and job description for the Java Application Support position at Nityo Infotech Corporation?
Job Details
To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues. (1.) To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution. (2.) To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects. (3.) To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs. (4.) To provide technical assistance to the team members in resolving customer issues. (5.) To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements. |
Key Skills - Java Application Support for Banking domain
Java / Unix / SQL Production Support JD:
- Minimum 7 years of experience in Applications Support in Java with excellent debugging skills.
- Experience in Oracle PL/SQL database
- Knowledge on ITIL process - Incident Management & Problem Management
- Experience in Unix and shell scripting
- Proficiency in Unix/Linux environments
- Database management
- Work actively with team members to analyze and resolve applications issues.
- Incident Management (Incident resolution, stakeholder communication).
- Support Business Continuity Planning, Migration, Holiday activities.
- Automate manual tasks and improve efficiency.
- Perform root cause analysis of issues/discrepancies by debugging code or analyzing logs.
Improve application stability by observing patterns, recurring alerts or issues and provide solution for permanent fix.
