What are the responsibilities and job description for the Customer Service Representative - Hotel position at Nivea Hospitality?
About the Job:
As a Customer Service Representative at Nivea Hospitality, you will play a critical role in creating a positive experience for our guests. Your primary responsibility will be to provide exceptional service, respond to guest inquiries, and resolve any issues that may arise during their stay.
Key responsibilities include greeting guests, answering phone calls, transferring calls, cleaning the front desk area, completing checklists, and balancing cash drawers. You will also be responsible for maintaining accurate records of guest transactions and ensuring seamless check-in and check-out procedures.
To excel in this role, you must possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. A strong attention to detail and problem-solving skills are also essential for success in this position.
The successful candidate will be a team player who is committed to delivering exceptional service and creating a memorable experience for our guests.
As a Customer Service Representative at Nivea Hospitality, you will play a critical role in creating a positive experience for our guests. Your primary responsibility will be to provide exceptional service, respond to guest inquiries, and resolve any issues that may arise during their stay.
Key responsibilities include greeting guests, answering phone calls, transferring calls, cleaning the front desk area, completing checklists, and balancing cash drawers. You will also be responsible for maintaining accurate records of guest transactions and ensuring seamless check-in and check-out procedures.
To excel in this role, you must possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. A strong attention to detail and problem-solving skills are also essential for success in this position.
The successful candidate will be a team player who is committed to delivering exceptional service and creating a memorable experience for our guests.
