Demo

Customer Care Specialist

Nivel
Jacksonville, FL Full Time
POSTED ON 3/23/2025
AVAILABLE BEFORE 4/22/2025

Who you are :

  • A go-getter with a customer service background
  • Computer savvy - you know your way around computer systems and applications
  • A coachable team player that is able to handle escalated calls
  • When / if you finish your work, you are eager to ask what you can help with next
  • You have a great attitude and work ethic and want upward mobility within Nivel

What you'll do :

  • Exceed customer-focused targets through abandonment rate reduction and up-selling products on inbound orders
  • Analyze requests, provide information requested or ascertain who can best provide said information, and route the request appropriately
  • Based on customer's order history, suggest related items for purchase and explain product features and benefits that pertain to the customer's needs
  • Maintain knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data
  • We offer our team members a great workspace without the stuffy corporate atmosphere. Members of the Nivel family contribute to the bigger picture by bringing different ideas and processes to the table - we hire people from all backgrounds and industries.

    Here's what we give you :

  • 16.50 hourly base rate monthly bonus potential overtime pay (as-needed basis)
  • Great benefits package including :
  • Health / TeleDoc / life / dental / vision / supplemental benefits from day one
  • Paid time off from day one
  • 401k with company match
  • Up to $5,250 in tuition reimbursement per year
  • Employee discounts on our full line of innovative products
  • Free snacks and coffee
  • Tons of advancement opportunities in a rapidly growing company
  • The opportunity to sell cool stuff within an exciting industry
  • Founded in 1968, Nivel is a global aftermarket manufacturer, distributor and seller of specialty and heavy-duty vehicle parts and accessories. With access to over 80,000 parts and accessories, Nivel is the largest supplier in the niche vehicle aftermarket parts industries. The company sells its products directly to OEMs, independent distributors, equipment dealers, and direct-to-consumer through its Buggies Unlimited, Reliance and AgKits brands.

    We proudly offer our team members a great workspace without the stuffy corporate atmosphere. Members of the Nivel family contribute to the bigger picture by bringing different ideas and processes to the table - we hire people from all backgrounds and industries.

    Salary : $17

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