Inside Sales Representative

About Us:
A leading provider of CNC machinery and industrial solutions, dedicated to delivering high-quality products and exceptional service to our customers. We pride ourselves on innovation, reliability, and building long-term relationships with our clients. We are seeking a motivated and detail-oriented individual to join our team as a Customer Service & Parts Inside Sales Representative.

Job Summary:
The Customer Service & Parts Inside Sales Representative will play a key role in supporting our customers by providing exceptional service, managing parts orders, and driving inside sales for CNC machinery parts and accessories. This position requires a strong customer-focused mindset, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

Customer Service:

• Serve as the primary point of contact for customer inquiries via phone, email, and chat.
• Provide technical support and guidance on CNC machinery parts and accessories.
• Resolve customer issues promptly and professionally, ensuring high levels of satisfaction.
• Maintain accurate customer records and update the CRM system.

Parts Sales:

• Identify and recommend parts and accessories based on customer needs and machine specifications.
• Process parts orders accurately and efficiently, ensuring timely delivery.
• Collaborate with the warehouse and logistics teams to track and fulfill orders.
• Follow up with customers to confirm order satisfaction and identify additional sales opportunities.

Inside Sales Support:

• Generate quotes and proposals for parts and accessories.
• Upsell and cross-sell products to maximize revenue opportunities.
• Build and maintain strong relationships with existing and potential customers.
• Assist the sales team with lead generation and follow-up activities.

Administrative Duties:

• Maintain up-to-date knowledge of CNC machinery parts, accessories, and industry trends.
• Monitor inventory levels and coordinate with the purchasing team to replenish stock.
• Prepare reports on sales performance, customer feedback, and order status.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2 years of experience in customer service, inside sales, or a related field.
• Knowledge of CNC machinery, parts, and accessories is a strong advantage.
• Proficiency in CRM software, Microsoft Office Suite, and inventory management systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Must be willing to work in a warehouse environment during the initial training period to gain hands-on familiarity with CNC machine parts and components.
• Experience in the manufacturing or machinery industry preferred.
• Technical knowledge of CNC machines and their components preferred.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Shift:

• 8 hour shift

Application Question(s):

• Are you willing to work in a warehouse environment during the initial training period (4-6 months) to gain hands-on familiarity with CNC machine parts and components?

Ability to Commute:

• Santa Fe Springs, CA 90670 (Required)

Work Location: In person

Salary : $22 - $25