What are the responsibilities and job description for the Parts Sales Advisor position at Nixon Power Services?
With 100 years of success, Nixon Power Services is the world’s largest distributor of Rehlko Power generators (formerly Kohler Power). We operate in an environment where flexibility and a willingness to take on new responsibilities keeps things interesting! We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers.
We're on the lookout for a proactive and energetic individual to join our team as a Parts Sales Advisor. In this position, you'll be responsible for providing excellent customer service and expert advice to customers regarding parts and accessories. The primary responsibility is to meet or exceed sales goals and targets, contributing to the overall revenue growth and profitability of the company. The role involves frequent interaction and relationship-building with both existing and prospective customers to ensure high levels of service and satisfaction. We’re looking for someone who is detail orientated and has strong organizational skills. The ideal candidate will work well across teams, is willing to learn and grow and exercises good judgement.
What you’ll be doing:
- Promote the value and benefits of Nixon Power Services to prospective customers via phone and email communications.
- Serve as a representative of Nixon Power Services by delivering exceptional customer service with accuracy, professionalism, and enthusiasm.
- Maintain accurate and up-to-date records of all activities using Great Plains (GP) software.
- Present information effectively and respond to inquiries from managers, clients, and the public.
- Address customer part inquiries, resolve issues, and ensure customer satisfaction.
- Evaluate customer trends and assist in developing incentive programs to retain and reward top customers.
- Manage the entire order fulfillment process, ensuring timely and accurate delivery from initial request to final completion.
- Foster a culture of continuous improvement by clearly communicating team goals and encouraging ongoing learning and development.
- Train new team members on all aspects of the parts counter sales process to ensure consistent performance and service standards.
- Perform additional duties as assigned to support team and company goals.
- All other duties as assigned.
What we’re looking for:
- Minimum 2-4 years of experience in sales position strongly preferred.
- Minimum 2-4 years of experience in customer facing positions
- Proficient in Microsoft Office Suite of programs.
- Strong communication skills both written and verbal.
- Exceptional customer service skills.
- Strong organizational skills.
- Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.
What’s in it for you?
- Competitive compensation package
- Full Benefits: Medical, Vision, Dental, and more!
- Paid Time Off
- 401(k) matching
- Opportunity to get in with an industry leading organization
- Team-oriented culture
