IT & Lab Instruments Manager

Responsibilities:

Under minimal supervision provides front line support for troubleshooting, repair and maintenance of laboratory equipment. The incumbent works cross-functionally with internal departments and external resources on IT and laboratory equipment related issues. The IT & Lab Instruments Manager supports adherence to relevant regulatory requirements and company Standard Operating Procedures (SOPs) as appropriate. 

• Provide system matter expert (SME) front line support for the maintenance, qualification, and repair of multi-vendor scientific equipment (Waters, Agilent, Sciex…etc.)
• Diagnoses and resolves multi-vendor scientific equipment problems prior to calling for vendors, third party assistance on non-GMP instruments.
• Maintain all the GMP and Non-GMP instruments and reduce equipment downtime.
• Perform mass spec instruments cleanings, calibrations and tunings; and set up a procedure for instrument optimal performance.
• Conduct periodic training for scientists on Mass spec instruments maintenance and usage for optimal performance.
• Work with instrument vendors on scheduling for instruments maintenance, repairs, preventive maintenance and qualifications.
• Work with instrument vendors on trouble shooting the instruments associated software’s network issues and updates.
• Periodically, backup all the analytical results in secure place.
• Complete administrative paperwork and computer reports promptly and accurately.
• Spearhead the Manage to Maintain initiative by consistently identifying, researching, and supporting on onboarding of new inhouse supported equipment.
• Attend training on platforms with the intent on establishing in-house support and engineer training.
• Completes assigned workload within predetermined schedules, and performs other duties and responsibilities as assigned.
• Aid leadership in writing, revising and /or implementing processes and procedures.
• All IT aspects of a laboratory, manufacturing facility including network infrastructure, computer systems, data management, software applications, and equipment maintenance.
• Work with instrument vendors for trouble shooting on analytical & manufacturing instrument associated softwares
• Manage 3^rd party IT support.
• Perform other tasks and assignments as needed and specified by management.

Requirements:

Required Knowledge, Skills and Abilities:

• Ability to troubleshoot and problem-solve when training is limited.
• Technical writing
• Exceptional interpersonal and coaching skills
• Self-motivated and ability to work under pressure to prioritize conflicting deadlines.
• Ability to work collaboratively with international counterparts to achieve global objectives.
• Proficiency with Microsoft Office
• Excellent verbal and written communication skills as well as interpersonal skills.
• Ability to work independently and collaboratively, as required, in a team environment consisting of internal and external team members.
• Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
• Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects.
• Ability to work outside of normal business hours, including occasional nights, weekends or holidays, as needed to fulfill the business need.

Education and Experience Requirements:

Basic Qualifications:

• Bachelor’s degree (or equivalent) in Engineering, Technical, or Science with 3 years’ experience servicing laboratory equipment.

OR

Preferred Qualifications:

• Proven experience of a technical support team, preferably in a pharmaceutical laboratory environment.
• Strong troubleshooting skills on multi-vendor equipment
• Working experience with analytical software’s such as Empower, MassLynx, ChemStation, Analyst…etc

Physical Demands:

Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). 

Working Conditions:

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in the laboratory. 
• Job pace may be fast and job completion demands may be high. 
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
• Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.   
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.   
• Occasionally operate a computer and other office machinery, such as a calculator, copy machine, and computer printer. 
• Employee may be required to handle hazardous waste according to local, state, or federal regulations.  Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. 
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.

NJ Bio, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, sex, religion, age, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other characteristic protected by applicable federal, state, or local laws.